Academic Ops Leader — Education Tech & Partnerships

EC-Council; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

EC-Council is seeking an Academic Operations Specialist to support the Academic Partnerships program, bridging between partnerships, product management, customer success, and technology teams. You will ensure platform readiness, onboarding, and ongoing operational excellence across the academic portfolio.

The role focuses on process improvement, system configurations, CRM governance, and stakeholder collaboration to scale cybersecurity education offerings with colleges and technical schools.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in operations, project coordination, customer success, educational technology, implementation support, or related fields.
• Strong organizational and project management skills.
• Experience working with CRM systems and business applications.
• Excellent written and verbal communication skills.

Responsibilities

• Support product setup, maintenance, and configuration across EC-Council systems and platforms.
• Coordinate onboarding and implementation activities for academic institutions and partner organizations.
• Document processes, workflows, and operational best practices and identify efficiency improvements.
• Maintain CRM data quality and operational reporting standards; support data reconciliation and automation initiatives.
• Collect implementation feedback and develop recommendations for operational improvements.

Skills

Organizational skills

Project management

CRM experience

Communication skills

Educational technology

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

EC-Council is seeking an Academic Operations Specialist to support the Academic Partnerships program, bridging between partnerships, product management, customer success, and technology teams. You will ensure platform readiness, onboarding, and ongoing operational excellence across the academic portfolio.

The role focuses on process improvement, system configurations, CRM governance, and stakeholder collaboration to scale cybersecurity education offerings with colleges and technical schools.