Desktop & User Support Technician — 24/7 On-Call (Medical Campus)

University at Buffalo; Buffalo (NY); Hybrid; USD 65,000 - 70,000; Full time

Job summary

The State University of New York at Buffalo, within the Jacobs School of Medicine and Biomedical Sciences, seeks a Desktop Support/User Support Technician for PC hardware, networking, and application issues. You will assist students, faculty, and staff and coordinate with central IT and AV services.

The role requires on-site presence at 955 Main Street with core hours 8:30 a.m.–4:30 p.m., Monday–Friday, plus a 24/7 rotating on-call schedule. Travel within NY is required.

Qualifications

• Bachelor’s degree in related field, or professional certification with 1–2 years of experience.
• Local travel required; must have valid NY driver’s license or ability to meet transportation needs.
• MAC/PC/Application troubleshooting experience.

Responsibilities

• Resolve PC hardware, networking, and application issues for students, faculty, and staff.
• Log, track, and escalate problems using the ticket system; communicate downtime and updates.
• Provide direct operational IT/AV support across Jacobs School sites and UBMD Practice Plans.
• Participate in a 24/7 on-call rotation and on-site coverage as needed.

Skills

MAC/PC Troubleshooting

Diversity communication

Customer-focused support

Problem solving

Education

Bachelor’s degree or cert with 1–2 years experience

Tools

MS 365

Zoom

Microsoft Teams

Panopto

SCCM

BOX

OneDrive

JAMF

Beyond Trust

Windows 10/11

macOS

Job description

The State University of New York at Buffalo, within the Jacobs School of Medicine and Biomedical Sciences, seeks a Desktop Support/User Support Technician for PC hardware, networking, and application issues. You will assist students, faculty, and staff and coordinate with central IT and AV services.

The role requires on-site presence at 955 Main Street with core hours 8:30 a.m.–4:30 p.m., Monday–Friday, plus a 24/7 rotating on-call schedule. Travel within NY is required.