Academic Credential Evaluator

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

University of North Carolina Charlotte is seeking an Academic Credential Evaluator to perform precise GPA recalculations, evaluate international transcripts, and conduct holistic reviews of essays and letters of recommendation. You will ensure data integrity across Slate, Banner, and related systems while serving as a primary contact for admissions policy explanations.

The role emphasizes accuracy, standardized scoring, and clear communication with applicants and school counselors, with a

Qualifications

• Experience interpreting complex academic data, including international transcripts.
• Strong communication with diverse stakeholders and high accuracy under deadlines.

Responsibilities

• Perform high-volume, precise calculations of recalculated GPAs using university weighting scales.
• Make admissions recommendations based on transcripts, test scores, and MCR.
• Conduct rubric-based reviews of essays, resumes, and letters of recommendation.
• Verify applicant data against official transcripts and test scores to ensure integrity.
• Explain admissions policies to students, families, and high school counselors.

Skills

Analytical thinking

Attention to detail

Customer service

High-volume work

Education

High school diploma

Tools

Slate (Technolutions)

Banner

Job description

Academic Credential Evaluator

Position Information

• Vacancy Open to: All Candidates
• Employment Type: Permanent - Full-time
• If time-limited, note appointment end date:
• Hours per week: 40
• Months per year: 12
• Position Number: 000938
• NC Salary Grade Equivalency: NC09
• Classification Title: Admin Support Specialist
• Working Title: Academic Credential Evaluator
• Salary Range: $35,608 - $44,150
• Anticipate Hiring Range: $35,608 - $44,150
• FLSA Status: Non Exempt
• Division: Academic Affairs
• Department: Enrollment Management (Adm)
• Work Unit: Undergraduate Admissions
• Work Schedule: Monday - Friday, 8:00 a.m.- 5:00 p.m. Nights and weekends required occasionally. This position may be eligible for a telework schedule once onboarding into the position is complete and with supervisor approval.
• Primary Purpose of Position: Focused on accuracy and standardization, the Academic Credential Evaluator provides comprehensive academic reviews to ensure a consistent admission process. This position specializes in the rigorous assessment of transcripts, GPA calculation, and the holistic scoring of essays and letters of recommendation. While primarily data-driven, the Evaluator remains responsible for the integrity of the applicant file, managing errors, waiving requirements where appropriate, and serving as a primary point of contact for explaining admissions policies to stakeholders.
• Minimum Education/Experience: Required Minimum Qualifications: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• Necessary Licenses or Certifications:
• Work Location: Gage Undergraduate Admissions Center
• Posting date: 10/12/2026
• Closing date: 10/19/2026
• Proposed Hire Date: 11/30/2026

Essential Job Duties

• Comprehensive Academic Evaluation: Perform high-volume, precise calculations of "Recalculated GPAs" using university-specific weighting scales and convert diverse grading systems (international, 100-point, etc.) into standardized internal metrics.
• Admissions Decision Authority: Recommend final admission decisions for a designated territory or population (7,000 - 10,000 applicants annually) based on a rigorous analysis of transcripts, test scores, and Minimum Course Requirements (MCR).
• Holistic Review & Scoring: Conduct standardized, rubric-based reviews of supplemental materials, including essays, resumes, and letters of recommendation, to assess non-cognitive variables and alignment with university values.
• Academic Integrity & Verification: Conduct academic integrity monitoring by cross-referencing applicant information against official transcripts and/or test scores.
• Stakeholder Communication: Serve as a primary point of contact for prospective students, families, and high school counselors to explain admissions policies, troubleshoot application issues, and de-escalate sensitive situations.
• Records & System Management: Maintain data integrity within the CRM (Slate) and secondary systems (Banner, Common App, CFNC) by accurately managing and completing tasks to update applicant data, such as major changes or term changes.

Other Work Responsibilities

• Process Calibration: Participate in "norming" sessions with the evaluation team to ensure scoring consistency and reduce bias across the applicant pool.
• Training & Mentorship: Assist in the onboarding of new team members by reviewing their initial work for accuracy and providing feedback on departmental procedures.
• Continuous Improvement: Contribute to the refinement of the Admissions Training Manual and participate in brainstorming sessions to optimize the application workflow.
• Support large-scale, on-campus admissions events, including Open House and Admitted Student Days.

Departmental Preferred Experience, Skills, Training/Education

• Technical Proficiency in Admissions Software: Experience utilizing Slate (Technolutions) or similar higher-education CRM platforms and student information systems (e.g., Banner).
• Analytical Expertise: Demonstrated ability to interpret complex academic data, including international transcripts and varying secondary school grading scales.
• Customer Service Skills: Proven success in engaging with a diverse range of stakeholders while maintaining professional standards.
• High-Volume Workload Management: Strong organizational skills to manage a large volume of files under tight deadlines with high accuracy.