Senior Credential Evaluator

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 41,000 - 51,000; Full time

Job summary

University of North Carolina Charlotte seeks a Senior Credential Evaluator to review academic credentials for prospective students, determine admissibility, and conduct holistic evaluations. The role involves calculating GPAs, reviewing applications for errors, and communicating policies to students, families, and counselors.

The position requires strong attention to detail, experience with Slate/Banner, and the ability to lead data quality checks and training.

Qualifications

• High school diploma and one year of related office experience, or equivalent combination of education and experience.
• Experience with Slate and Banner is preferred.
• Strong data accuracy and attention to detail required.

Responsibilities

• Manage end-to-end application lifecycle for 7,000–10,000 students annually.
• Research applicant data using Slate/Banner and troubleshoot issues.
• Lead implementation of academic program changes and coordinate data issue resolution.
• Audit and correct data for accuracy and completeness.

Skills

Higher education admissions

Slate/Banner proficiency

Data issue resolution

Attention to detail

Education

High school diploma

Equivalent combination of education and experience

Tools

Slate

Banner

Job description

Position Information

• Title: Senior Credential Evaluator
• Job ID: 000705
• Posting date: 10/12/2026
• Closing date: 10/19/2026
• Proposed Hire Date: 11/30/2026
• Employment Type: Permanent - Full-time
• Hours per week: 40
• Months per year: 12
• Salary Range: $40,655 - $50,831
• Work Location: Gage Undergraduate Admissions Center

Primary Purpose of Position

The Senior Credential Evaluator reviews academic credentials for prospective students to determine admissibility. This position is part of a collaborative team that ensures a seamless admissions experience from application through enrollment. Beyond credit evaluation, the Senior Credential Evaluator completes a holistic review of applicants, including reviewing applications for errors, reviewing and waiving application requirements when appropriate, troubleshooting technical issues, and GPA calculation. As a key representative of the University, they communicate complex admissions policies to students, families, and counselors, while managing critical administrative functions such as the review of applicants with specialized backgrounds. This position will also work with Academic Credential Evaluators to ensure consistent application of the review process, conduct data quality assurance checks, and lead team training to ensure team members are up to date on the most current processes.

Essential Job Duties

• Comprehensive Admissions Review: Manage the end-to-end application lifecycle for 7,000-10,000 students annually. This includes performing holistic review, calculating GPAs, scoring admissions essays, and exercising full authority to recommend final admission decisions.
• Utilize advanced CRM and SIS tools (Slate, Banner) to research applicant data and troubleshoot technical issues.
• Serve as the lead in implementing academic program changes and coordinate with other units to resolve data issues.
• Audit and correct data to ensure accuracy and completeness.

Other Work Responsibilities

• Manage the criminal background check process for new applicants, reviewing sensitive materials and determining admissibility based on established University safety policies.
• Assist in updating the Admissions Training Manual and documentation to reflect current internal procedures and software updates.
• Monitor staff productivity during high-volume periods, reassigning files as necessary to ensure departmental goals are met.
• Participate in admissions systems testing.

Minimum Education/Experience

• Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
• Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through either years of education OR years of directly related experience, OR a combination of both.

Preferred Experience, Skills, Training/Education

• Experience in higher education admissions, student services, or a related field.
• Demonstrated proficiency in higher education management systems, such as Slate and/or Banner, including data entry, query building, or troubleshooting.
• Proven ability to resolve complex or sensitive data issues or discrepancies using problem-solving skills.
• High accuracy and attention to detail in maintaining records and/or documentation.

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Work Schedule

Monday - Friday, 8:00 am - 5:00 pm. Nights and weekends required occasionally. This position may be eligible for a telework schedule once onboarding into the position is complete and with supervisor approval.