Academic Computing Specialist

University of Richmond; Richmond (VA); On-site; USD 33,000 - 44,000; Full time

Job summary

University of Richmond seeks an Academic Computing Specialist to support faculty, staff, and students in instructional computing environments. The role spans software/hardware support, image deployment, asset management, and collaboration with IT teams to maintain robust labs and classrooms.

The ACS will lead student assistants, handle routine communications about outages and upgrades, and work with vendors and campus departments to ensure quality educational computing services.

Qualifications

• Knowledge, skills & ability: Excellent skills in all phases of desktop management
• Ability to read, comprehend, produce, and maintain technical documentation
• Ability to work both independently and within groups
• Expert knowledge of Windows and Mac operating systems, certifications preferred
• Some knowledge of Linux operating systems
• Excellent listening, interpersonal, written and oral communication skills

Responsibilities

• Provide technical support and assistance to faculty, staff, and students with regards to software applications to include installation and configuration of general and departmental software, diagnose and resolve issues related to software or hardware
• Build, deploy, and maintain computer images for Windows, Mac, and Linux operating systems
• Maintain comprehensive and accurate statistics for hardware inventory, software allocation and usage, lab and classroom usage
• Track and coordinate assigned asset replacement cycles
• Supervise and train student assistants
• Assist the manager in providing communication to the university community about outages and upgrades
• Work directly with vendors for technical support of software and hardware
• Collaborate with other information services departments to create and provide quality academic computing environments

Skills

Desktop management

Technical documentation

Independent work

Team collaboration

Excellent communication

Education

Bachelor's degree or equivalent

Tools

Windows OS

Mac OS

Linux

Job description

Job DescriptionSUMMARY:

The Academic Computing Specialist (ACS) works closely with faculty, staff, and students to ensure the classrooms and computers labs (public and departmental) provide an excellent instructional environment. Works to support the software and hardware needs for academic computing across the university campus. The Academic Computing Specialist (ATC) also works closely with other groups in Information Services (Help Desk, Media Support, Networking, Systems and Operations) to support and maintain academic computing.

JOB DUTIES/RESPONSIBILITIES:

• Provide technical support and assistance to faculty, staff, and students with regards to software applications in academic environments to include Installation and configuration of general and departmental specific software, Diagnose and resolve issues related to software and/or hardware.
• Build, deploy, and maintain computer images for Windows, Mac, and Linux operating systems.
• Maintain comprehensive and accurate statistics for hardware inventory, software allocation and usage, lab and classroom usage.
• Track and coordinate assigned asset replacement cycles.
• Supervise and train student assistants.
• Assist the manager in providing communication to the university community about outage and upgrades (5%).
• Work directly with vendors for technical support of software and hardware (10%).
• Collaborate with other information services departments (Media Support Services, Help Desk, Networking, and System Groups) to create and provide quality academic computing environments.

QUALIFICATIONS:

• Knowledge, skills & ability: Excellent skills in all phases of desktop management
• Ability to read, comprehend, produce, and maintain technical documentation
• Ability to work both independently and within groups
• Expert knowledge of Windows and Mac operating systems, certifications preferred
• Some knowledge of Linux operating systems
• Excellent listening, interpersonal, written and oral communication skills

SUPERVISION EXERCISED:

This position will oversee a group of student assistants that work in public labs and provide technical support to the Academic Computing Services staff.

WORKING CONDITIONS/PHYSICAL EFFORT:

This position will work extensively with computer hardware and software. Individual must be able to sit and read a computer screen for extended periods. Frequently required to walk across campus. Ability to safely lift and carry computer equipment weighing up to 40 pounds without assistance. Occasionally work after hours and weekends as required to meet project deadlines and respond to critical situations.

Education & experience:

Bachelor's degree or equivalent in education and experience

Experience in supporting a multi-user computer environment

Familiarity with Windows, Mac, and Linux operating systems, LANS, Windows and MAC Servers, Wireless technologies

Work Schedule:

Full-time; Nonexempt positionMonday-Friday 8:30AM-5:00PM

Pay Structure:

Pay Grade 6 Hourly ($24.26 to $32.14 per hour)