Academic Advisor I

Florida International University; Miami (FL); On-site; USD 41,000 - 45,000; Full time

Job summary

Florida International University is seeking an Academic Advisor to provide confidential advising to undergraduate students admitted through the Global First Year Pathway. You will help students identify appropriate majors, plan their academic paths, and monitor progress using advising technologies.

The role emphasizes high-tech, high-touch advising, collaboration with campus partners, and proactive outreach to improve retention and timely degree completion.

Qualifications

• Bachelor's degree required.
• Experience in higher education setting and/or academic advising.
• Experience with international student populations.
• Experience using advising technologies and student success platforms.

Responsibilities

• Provide confidential academic advising to a caseload of undergraduates in the Global First Year pathway.
• Support students in identifying a major and navigating degree requirements.
• Respond to student inquiries within two business days.
• Document interactions and monitor progress in advising systems.
• Educate students on university policies, resources, and career planning resources.

Skills

Academic advising

Higher education experience

International students

Student retention

Education

Bachelor's degree

Tools

Handshake

Panther Degree Audit (PDA)

Advising software

Student success platforms

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Utilizes appreciative advising and coaching techniques to provide confidential academic advising to a caseload of undergraduate students admitted through the Global First Year (G1Y) Pathway. Ensures students receive individualized support to successfully navigate their academic programs and transition into their intended majors. Employs a high-tech and high-touch case management approach, develops and monitors academic plans, supports student retention and progression initiatives, and collaborates with campus partners to promote student success and timely degree completion.

• Utilizes technology to manage a caseload of advisees to support students' identification of an appropriate major and their retention and on-time graduation in the identified major.
• Responds to student messages, inquiries, and requests in a timely manner (within two business days).
• Utilizes advising technologies and student success platforms to manage caseloads, document interactions, and monitor student progress.
• Identifies students experiencing academic, personal, or administrative challenges and provides appropriate referrals and support.
• Educates students regarding university policies, procedures, academic requirements, and available resources.
• Educates advisees on how to access University resources and technological tools, including Career and Talent Development, Center for Academic Success, Panther Degree Audit (PDA), and Handshake.
• Provides foundational career and educational planning guidance and facilitates referrals to specialized career development resources as appropriate.
• Conducts proactive outreach campaigns designed to improve student retention, persistence, and graduation outcomes.
• Acts as a student advocate by identifying potential barriers to success and escalating concerns through appropriate institutional channels.
• Maintains accurate and timely advising records and case documentation.
• Engages in ongoing professional development to enhance advising knowledge, student support strategies, and institutional expertise.
• Participates in departmental meetings, training programs, assessment activities, and student success initiatives.
• Demonstrates developing mastery of university, college, and departmental policies, procedures, and advising systems.
• Contributes positively to team culture and demonstrates a commitment to student-centered service excellence.
• Adheres to all State of Florida, University, NCAA, Conference USA and college/department regulations, rules, and policies pertaining to the current position. Reports any known NCAA violations or concerns to direct supervisor or to the Athletics Compliance Office. May serve as an advisor for student-athletes. This may include processing mid -term and annual NCAA Progress Toward Degree forms (if questions arise related to Panther Degree Audit).

Minimum Qualifications

Bachelor's degree.

Desired Qualifications

• Experience in higher education setting and/or academic advising.
• Experience with international student populations.

Job Category

Administrative

Advertised Salary

$41,000 - $45,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Criminal Background Check

Other Information

• Ability to work flexible hours as needed.
• Travel to FIU Campus