Academic Advisor II

Florida International University; Miami (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Florida International University in Miami seeks an Academic Advisor II to provide confidential academic advising to undergraduate students using a high-tech, high-touch approach. You will develop individualized plans, monitor progress, and serve as a resource on policies, degree requirements, and campus services.

You will mentor colleagues, lead projects, and collaborate with campus partners to enhance student retention and timely graduation.

Qualifications

• Bachelor's degree and two years in academic advising or student services in higher education; OR a Master's degree.

Responsibilities

• Develops and monitors academic plans to support retention and timely graduation.
• Uses advising platforms to manage a caseload and monitor progress.
• Responds to student inquiries in a timely manner (within 2 business days) and provides comprehensive advising.
• Mentors advising staff and leads departmental initiatives.
• Collaborates with campus partners to enhance student experience and graduation outcomes.

Skills

Academic advising

Student success

Case management

Mentoring

Education

Bachelor's degree

Master's degree

Tools

Handshake

Panther Degree Audit

Job description

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

Utilizes advanced appreciative advising, academic coaching, and student success strategies to provide confidential academic advising and support to undergraduate students. Employs a high-tech, high-touch case management approach to promote student retention, persistence, academic achievement, and timely graduation. Develops, implements, and monitors individualized academic plans while serving as a resource for complex student cases, university policies, and advising best practices. In addition to managing an advising caseload, the Academic Advisor II serves as a subject matter expert, mentors advising colleagues, leads strategic projects and initiatives, and collaborates with campus partners to enhance the student experience and advance institutional retention and graduation goals.

• Develops, monitors, and adjusts academic plans that support retention, progression, and timely graduation.
• Utilizes advising technologies and student success platforms to effectively manage a caseload of students, monitor academic progress, identify risk factors, and support students’ selection of academic programs and timely degree completion.
• Responds to student messages, inquiries and requests in a timely manner (within 2 business days). Maintains high standards of student service.
• Provides comprehensive academic advising and guidance to prospective students, current students exploring major changes, transfer students, and specialized student populations.
• Educates advisees on university policies, procedures, academic regulations, and degree requirements, including but not limited to Excess Credit Surcharge, Academic Salvage/Amnesty, NC grades, transfer policies, and graduation requirements.
• Provides holistic student support by connecting students with campus resources and technology platforms, including Career and Talent Development, Center for Academic Success, Panther Degree Audit, and Handshake.
• Provides career-readiness guidance and collaborates with campus partners to promote student engagement, experiential learning, career development, and post-graduation success.
• Conducts targeted outreach campaigns and intervention strategies designed to improve retention, persistence, academic standing, and graduation outcomes.
• Serves as a student advocate by identifying barriers to success, resolving complex student concerns, and collaborating with campus stakeholders to facilitate appropriate support and intervention.
• Supports at-risk students and specialized populations through proactive advising interventions, case management, and participation in cohort-based initiatives.
• Serves as a resource and mentor to advising staff by providing guidance on advising practices, policy interpretation, technology systems, and complex student cases.
• Assists with onboarding, training, and professional development activities for new advisors, graduate assistants, practicum students, and advising team members.
• Leads or participates in departmental, college, and university-wide initiatives, projects, and committees that advance student success, operational efficiency, and strategic priorities.
• Assists administrators with specialized advising functions and complex academic reviews, including graduation reviews, excess credit petitions, transient student processes, program changes, curriculum updates, and other academic exceptions.
• Completes required academic coaching and advising training programs.
• Adheres to all State of Florida, University, NCAA, Conference USA and college/department regulations, rules, and policies pertaining to the current position. Reports any known NCAA violations or concerns to direct supervisor or to the Athletics Compliance Office. May serve as an advisor for student-athletes. This may include processing mid -term and annual NCAA Progress Toward Degree forms (if questions arise related to Panther Degree Audit).

Minimum Qualifications

Bachelor's degree and two (2) years in academic advising or student services experience within higher education; OR a Master's degree.

Desired Qualifications

• Experience in higher education setting and/or academic advising.
• Master's degree in higher education, student development, student learning career development, counseling, or a related field.

Job Category

Administrative

Advertised Salary

$50,000-$55,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM

Pre-Employment Requirements

Criminal Background Check

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiant Officer Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.