Academic Advisor

Owens Community College; Owens Cross Roads (AL); On-site; USD 44,000 - 50,000; Full time

Job summary

Owens Community College is seeking an Academic Advisor to advise a caseload of students, including new, continuing, and returning students, guiding program selections, degree requirements, and transfer options. The role involves managing enrollment activities, mentoring a team of program advisors, and maintaining strong student relationships.

Ideal candidates hold a Bachelor's degree with 1–3 years in higher education and demonstrate excellent customer service and problem-solving abilities.

Qualifications

• Bachelor's degree required.
• 1–3 years of higher education experience preferred.
• Academic advising experience preferred.
• Strong customer service and communication skills.
• Knowledge of college programs and transfer options.
• Ability to manage multiple projects and work with diverse teams.

Responsibilities

• Maintains advising office hours and assists students with planning and registration.
• Manages enrollment activities and follows up with students on assessment and registration.
• Provides leadership and supervision for a team of program advisors, including hiring and pay recommendations.
• Builds relationships with students on caseload and ensures timely responses to inquiries.
• Stays current on major/program information and college policies affecting advising and students.
• Participates in program, committee, and curriculum meetings as directed.

Skills

Interpersonal skills

Customer service

Problem solving

Time management

Stress management

Education

Bachelor's degree

Tools

Banner

Degree Works

Onbase

Ozone

Transferology

Owens Internet & Intranet

Job description

Advertised Position Title:

Academic Advisor

Job Description:

This position provides academic advising to a caseload of student including new, continuing and returning students. Building relationships with and advises students regarding programs and majors, policies and procedures, the registration process, degree completion, transfer, and campus/community resources.

Essential Functions:

• Maintains office hours for assisting students and prospective students with the advising and registration process, including assisting students with academic planning and referring students to appropriate resources.
• Provides enrollment management for caseload, as directed by advising leadership, including, but not limited to, following up with students about assessment, about registering, contacting at-risk students, contacting specific target segments, and following up on early alerts.
• Provides leadership, supervision and management for a team of program advisors. This including hiring, termination and pay recommendations.
• Works to build relationships with students on caseload by building rapport, reaching out to students, responding to students' inquiries within a timely manner, and encouraging students to meet with advisor at least once per semester.
• Maintains general knowledge of all college programs with special attention to students in assigned academic programs.
• Actively participates in their assigned academic program meetings and committees, as necessary or as directed by their supervisor.
• Actively participates in advising, program, committee, and curriculum update meetings to stay current on major/program information as well as changes at the college that affect advising and students.
• Utilizes tools, assessment worksheets, and technology during advising sessions, including but not limited to advising syllabus; student assessment and inventories; Owens Internet and Intranet; Onbase; student administrative databases; and academic planning tools, in order to assist students.
• Participates in ongoing advisor professional development provided by the college and the department as required by advising leadership.
• Collaborates with advising team and respective chairs for assigned academic programs to increase student success.
• Assists with planning and coordinating advising/registration, special events and projects on and off campus as needed.
• Assists with assessment and evaluation of the advising program and contributes to quality improvement initiatives for advising through the strategic action planning process.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Knowledge of current Owens Community College policies and procedures, catalog degrees, and pre-requisite/co-requisite requirements.
• Knowledge of Banner, Degree Works, Onbase, Ozone, Transferology, Owens Internet and Intranet.
• Awareness of various Academic Services procedures and practices that relate to Student Development.
• Knowledge of campus resources.
• General knowledge of career decision making and development, student development theories, and transfer options.
• Knowledge of developmental academic advising principles and practices.
• Diversity awareness and understanding.
• Excellent customer service, both verbal and written.
• Strong interpersonal skills.
• Problem solving skills.
• Ability to handle potentially high stressful situations with professionalism and composure.
• Work effectively with others throughout college community to deliver student services.
• Stay abreast of changes in college policy, procedures, and the requirement s for degrees and certificates.
• Use knowledge of policies and produces to make decisions in everyday operation.
• Maintain flexibility to adapt to changing demands of student services.
• Ability to successfully and simultaneously complete multiple projects and tasks.
• Organize facts and materials for presentations.

Minimum Requirements:

• Bachelor's degree.
• One to three years' experience working in higher education.
• Academic advising experience preferred.

Job Classification:

Staff

Duty Days:

260 Days

Work Schedule:

TBD

Grant Funded Position:

No - Not Grant Funded

FLSA Status:

United States of America (Exempt)

Pay Basis:

Salary

Hiring Range

$44,400.00-$49,950.00

Retirement System:

SERS - SERS (Retirement System Classification)