Advisor, Student Financial Services

Owens Community College; Toledo (OH); On-site; USD 44,000 - 50,000; Full time

Job summary

The position supports student enrollment and retention, participates in professional development, and works on campus in the Toledo-area campuses. A Bachelor's degree and customer service experience are required.

Qualifications

• Bachelor's degree and 2 years direct service to college students or similar customer service environments.
• Knowledge of federal and state laws and regulations pertaining to financial aid, student accounts, and records.
• Ability to handle stressful situations with professionalism and composure.

Responsibilities

• Provide enrollment management for caseload and follow up with students on payment options, financial aid eligibility and requirements.
• Assist with assessment and evaluation of the student financial service process and contribute to quality improvement initiatives.
• Participate in trainings, meetings, and committees to stay current on policies relating to student enrollment and retention.
• Document student contacts promptly in Banner and related systems.
• Collaborate with advising to support student success and coordinate events as needed.

Skills

Financial aid knowledge

Communication skills

Customer service

Organization

Multi-tasking

Education

Bachelor's degree

Tools

Banner

DegreeWorks

OnBase

Ozone

Applications Manager

Argos

NSLDS

COD

CPS

Job description

Advertised Position Title: Advisor, Student Financial Services

Student Financial Service Advisors are dedicated to assisting students by providing financial enrollment management in regard to payment options, financial aid eligibility and requirements, residency and academic status, and collaborates with academic advisors on student financial enrollment concerns. Each advisor has an assigned caseload that provides an opportunity to build a rapport and understand their students’ needs while providing high level, solution-oriented options.

Essential Functions:

• Provides enrollment management for caseload, as directed by Student Financial Services leadership, including, but not limited to, following up with students about their payment options, financial aid eligibility and requirements, residency and academic status, and collaborates with advising on early alerts by contacting students who are at risk of financial enrollment concerns.
• Assists with assessment and evaluation of the student financial service process and contributes to quality improvement initiatives for the office through the strategic action planning process.
• Actively participates in Student Financial Services, advising, and stakeholder trainings and committee meetings to stay current on college and Student Services policies and procedures that relate to the success of student enrollment and retention.
• Participates in ongoing professional development provided by the college and the department as required by Student Financial Services leadership.
• Actively participates in their assigned school meetings and committees, as necessary or as directed by their supervisor.
• Collaborates with advising team and chairs of respective caseload school to increase student success.
• Assists with planning and coordinating special events and projects on and off campus as needed.
• Utilizes tools and technology during appointments, including but not limited to appointment review form, Owens Internet and Intranet, Banner, DegreeWorks, Onbase, student administrative databases, Application Manager, Argos, and Department of Education web systems (COD, NSLDS, CPS).
• Provides prompt and adequate documentation in Banner of student contact.
• Maintains general knowledge of federal and states laws and regulations pertaining to the student account and administering of federal student aid.
• Works to build relationships with students on caseload by building rapport, reaching out to students, responding to student’s inquiries within a timely manner, and encouraging students to meet with their Student Financial Services Advisor at least once per semester.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Demonstrates knowledge of current Owens Community College policy, procedures, and federal and state laws and regulations pertaining to financial aid, records, and student accounts.
• Recommend having knowledge of Banner, DegreeWorks, Onbase, Ozone, Applications Manager, Argos, National Student Loan Database System (NSLDS), Central Processing System (CPS), Common Origination and Disbursement system (COD).
• Ability to handle stressful situations with professionalism and composure.
• Maintain flexibility to adapt to changing demands of student services.
• Ability to successfully and simultaneously complete multiple projects and tasks with minimal supervision.

Other Characteristics:

Dedicated to serving students and to the mission of open access higher education institution with a focus on Owens Community College mission, vision, and core values.

Education/Experience:

Bachelor's degree 2 years direct service to college students or other similar customer service environments.

Job Classification:

Staff Duty Days: 260 Days Work Schedule: Monday - Friday Grant Funded Position: No - Not Grant Funded FLSA Status: United States of America (Exempt) Pay Basis: Salary Hiring Range $44,400.00-$49,950.00 Retirement System: SERS - SERS (Retirement System Classification)

Benefits:

More than 1,380 full- and part-time employees contribute to Owens' success. A competitive benefit package and challenging work environment allows Owens to attract the most qualified individuals to support the College's mission.

Location:

Owens Community College Toledo-area Campus covers more than 280 acres and is located just five minutes from downtown Toledo.

The Findlay-area Campus is located at 3200 Bright Road in one of Ohio's most progressive cities.

There are many job opportunities available on both of our campuses.

Employer Statement:

Owens Community College is an affirmative action/equal opportunity Educator and Employer.

We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.

Accommodations for Applicants with Disabilities:

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Owens Community College, please call [phone] or email [e-mail]