Absence Management Specialist – FMLA & LOA

CVS Health; Maryland; Hybrid; USD 25,000 - 54,000; Full time

Job summary

CVS Health is seeking a Case Manager for Enterprise Absence Management to deliver exceptional LOA services from initial leave through return to work. You will use the myLeave platform and HR systems to administer FMLA and state regulations, while upholding policies with a customer-focused approach.

This full-time role emphasizes empathy, collaboration with LOA team members, and accurate, timely communication with colleagues and leaders across the organization.

Qualifications

• 1+ year of customer service or office experience.
• Proficiency with MS Office Products.

Responsibilities

• Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations.
• Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations.
• Review and analyze leave of absence requests to determine ADA applicability when needed.
• Research and resolve tier 2 escalations and document outcomes for timely communication.

Skills

Customer service

Education

High School Diploma or GED

Job description

CVS Health is seeking a Case Manager for Enterprise Absence Management to deliver exceptional LOA services from initial leave through return to work. You will use the myLeave platform and HR systems to administer FMLA and state regulations, while upholding policies with a customer-focused approach.

This full-time role emphasizes empathy, collaboration with LOA team members, and accurate, timely communication with colleagues and leaders across the organization.