ABA Clinic Operations Coordinator — On-site (Benefits)

Patterns Behavioral Services, Inc.; Dearborn (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Program

Health/vision/dental Insurance

401K plan

Earn PTO

Employee Referral Program

Job summary

Patterns Behavioral Services is seeking an Operations Coordinator for our Dearborn ABA clinic. You will partner with the Clinical Director to keep schedules moving, manage daily operations on-site, and support DWIHN requirements.

Responsibilities include scheduling, administrative tasks, IPOS tracking, audits, and process improvements. Competitive hourly pay and on-site schedule from 7:30 AM to 4:30 PM are offered.

Qualifications

• HS Diploma required; Preferred: Bachelor's degree in a relevant field (e.g., psychology, social work, business administration).
• Experience in scheduling, office management, operations coordination, or a comparable administrative role.

Responsibilities

• Maintain accurate staff and client schedules for assigned locations.
• Coordinate with clinical leadership to address cancellations, staffing changes, and coverage needs.
• Audit schedules and client hours, identify discrepancies, and follow through on corrections.
• Monitor session conversion and required signatures, following up with clinical staff on outstanding items.
• Track cancellation trends and communicate opportunities to improve service consistency.
• Coordinate scheduling within approved service authorizations and flag concerns to clinical leadership.
• Track DWIHN-related administrative requirements, documentation deadlines, and follow-up items.
• Support accurate client records and monitor service authorization dates and approved hours.
• Partner with clinical leadership to track required IPOS documentation and communicate missing or upcoming items.
• Assist with audit preparation, documentation requests, and administrative follow-up.
• Escalate documentation or authorization concerns that could affect service delivery.
• Create a welcoming, professional environment for children, families, staff, and visitors.
• Manage daily administrative tasks, correspondence, data entry, and meeting coordination.
• Maintain office supplies and equipment, communicate with vendors, and follow up on facility needs.
• Provide administrative coverage as needed to support clinic operations.
• Serve as a dependable point of contact for families, staff, and internal departments.
• Communicate schedule changes, operational updates, and outstanding needs promptly.
• Identify practical ways to improve workflows, reduce errors, and strengthen follow-through.
• Partner with the Clinical Director to resolve daily operational challenges.

Skills

Scheduling

Attention to detail

Communication

Problem solving

Education

HS Diploma

Bachelor's degree

Tools

CentralReach

Job description

Patterns Behavioral Services is seeking an Operations Coordinator for our Dearborn ABA clinic. You will partner with the Clinical Director to keep schedules moving, manage daily operations on-site, and support DWIHN requirements.

Responsibilities include scheduling, administrative tasks, IPOS tracking, audits, and process improvements. Competitive hourly pay and on-site schedule from 7:30 AM to 4:30 PM are offered.