ABA Client Success & RCM Lead (Remote)

Mbw Rcm; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Mbw Rcm seeks a seasoned Client Services Manager with deep RCM and ABA business operations expertise. You will lead client relationships, coordinate with our India operations team, and drive service excellence for ABA clients across the United States.

Responsibilities include managing client meetings, delivering CBRS, and optimizing revenue cycle workflows in ABA settings. A strong analytical mindset and offshore collaboration skills are essential to success in this remote US role.

Qualifications

• 7+ years of Revenue Cycle Management experience with at least 3 years in client services or account management.
• Strong understanding of ABA practice structures and workflows (BCBA/RBT) and related scheduling/clinical workflows.
• Proven success managing RCM for healthcare organizations, ideally in ABA and behavioral health.
• Experience with high-growth, fast-paced healthcare environments.
• Ability to lead with offshore operations teams, preferably in India.
• Excellent analytical, organizational, and multitasking abilities.

Responsibilities

• Act as the primary client-facing leader for ABA organizations, ensuring exceptional service delivery and client satisfaction.
• Develop and manage detailed agendas, structured meeting recaps, and follow-up actions to align clients and internal teams.
• Serve as the project manager between clients and operations, coordinating tasks, timelines, and deliverables across U.S. and India teams.
• Apply in-depth knowledge of ABA operations (BCBA, RBT, scheduling, clinical workflows) to optimize revenue cycle processes.
• Conduct and deliver Customer Business Reviews (CBRs) to show performance, progress toward goals, and improvement opportunities.
• Collaborate with the India operations team to manage ABA workflows, resolve issues, and drive continuous improvement.
• Monitor and report key performance metrics with analytical insights for ABA practices to identify optimization opportunities.
• Lead client escalations, resolve complex issues, and pursue service and process enhancements.
• Build strong, long-term client relationships and identify expansion opportunities within the ABA sector.

Skills

ABA Expertise

Client Focus

Agility

Data-Driven

Analytical Skills

Collaborative Leadership

Strategic Execution

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Job description

Mbw Rcm seeks a seasoned Client Services Manager with deep RCM and ABA business operations expertise. You will lead client relationships, coordinate with our India operations team, and drive service excellence for ABA clients across the United States.

Responsibilities include managing client meetings, delivering CBRS, and optimizing revenue cycle workflows in ABA settings. A strong analytical mindset and offshore collaboration skills are essential to success in this remote US role.