ABA Client Intake & Onboarding Specialist

Centria Autism; Farmington Hills (MI); On-site; USD 21,000 - 34,000; Full time

Job summary

Centria Autism seeks an Intake Specialist to guide families through the ABA therapy intake process, scheduling assessments and coordinating with clinical teams.

Ideal candidates have 2–3 years in inside sales or healthcare support, strong communication, and proficiency with Microsoft Office and Google tools. Responsibilities include handling client files, maintaining confidentiality, and ensuring a smooth, responsive intake experience for families.

Qualifications

• Bachelor's Degree, or equivalent work in Sales and/or Healthcare.
• Two to three years of inside sales or phone-based experience.
• Successful sales conversations and sales presentations experience.
• Proficiency in PC software, especially Word and Excel.

Responsibilities

• Client Intake + Support
• Receive initial connections with clients and develop strong relationships with families.
• Build and maintain relationships with families and guide them through the diagnosis process.
• Manage a high volume of communication with new families and existing families waiting for a diagnosis.
• Follow up with all logistics-related communication from initial intake call to completed assessment.
• Categorize client's needs, clarify information, resolve, and provide solutions or alternatives.
• Communicate statuses on all leads and referrals and report back positive progress in services.
• Create and maintain accurate and confidential client files in relevant systems (e.g., SalesForce, CareConnect) throughout the intake process.
• Communicate effectively with team members to ensure a coordinated and efficient workflow.
• Obtain signatures on start-of-care documents.
• Schedule Initial Assessment appointments with families in coordination with Operations/Clinical teams.
• Projects
• Participate in major projects and the implementation of new initiatives and processes.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Skills

Communication skills

Relationship building

Time management

Team collaboration

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Word & Excel

G Suite (Gmail, Drive, Docs, Sheets, Meet)

Job description

Centria Autism seeks an Intake Specialist to guide families through the ABA therapy intake process, scheduling assessments and coordinating with clinical teams.

Ideal candidates have 2–3 years in inside sales or healthcare support, strong communication, and proficiency with Microsoft Office and Google tools. Responsibilities include handling client files, maintaining confidentiality, and ensuring a smooth, responsive intake experience for families.