Patient Intake Specialist

Kaleidoscope ABA Therapy Services; Pennsylvania; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time-Off (Vacation, Sick, 8 Paid

Long-Term Disability and LifeInsurance

401k with a 6% match

Job summary

Kaleidoscope ABA is seeking a Patient Intake Specialist in Bryn Mawr, PA to guide clients through the intake process, verify insurance, gather documents, and submit authorizations. You will educate families about services and act as a friendly liaison between families and the team.

The role emphasizes compassionate, detail-oriented communication, strong phone manners, and strict adherence to insurance requirements. Full-time hours are 8:30 a.m.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 3 years of insurance verification in the medical field.
• Experience building rapport with patients over the phone.

Responsibilities

• Verify insurance benefits and submit authorizations.
• Gather intake documents and ensure paperwork is current.
• Serve as liaison between staff and families.
• Provide excellent customer service to clients.
• Maintain compliance with insurance requirements.
• Communicate effectively with clients, staff, and insurers.
• Provide administrative support to the team.

Skills

Rapport building

Insurance familiarity

ABA experience

Customer service

Time management

Organizational skills

Attention to detail

Written communication

Verbal communication

Phone communication

Education

Bachelor's degree or equivalent

Tools

Insurance portals

Job description

Location: Bryn Mawr, PA 19010

Title: Patient Intake Specialist

Location: Bryn Mawr, PA

Join our established - and growing - organization as Kaleidoscope ABA looks for its newest addition to the team. The Patient Intake Specialist position is an integral part in Kaleidoscope ABA's mission to deliver therapeutic services to children with autism.

We are looking for a compassionate and detail-oriented Patient Intake Specialist to guide clients through our intake process, ensuring a smooth and supportive experience from start to finish. In this role, you will educate clients about our services, verify insurance, gather required documents, and submit authorizations.

The ideal ABA Intake Specialist candidate thrives on building rapport, demonstrating integrity, empathy, and expertise in insurance regulations. Strong time management and meticulous attention to detail are essential, as you will play a crucial role in setting the foundation for successful client care.

What you will do:

• Assist families in securing services by verifying insurance benefits, gathering intake documentation, and submitting authorizations.
• Function as a liaison between staff and families, ensuring paperwork is current and authorizations are renewed on time.
• Provide excellent customer service, helping clients navigate the process with confidence and clarity.
• Maintain compliance with insurance requirements, ensuring accurate submissions and renewals.
• Communicate effectively with clients, staff, and insurance companies to ensure optimum services.
• Offer administrative support to team members as needed to keep operations running smoothly.

What you will bring to the team:

• Ability to create good rapport with new and existing clients and to gather data efficiently and effectively.
• Familiarity with health insurance, the authorization process, and working with insurance portals.
• Prior experience working as an ABA Intake Specialist is highly preferred.
• Excellent customer service, time management, and organizational skills.
• A high level of attention to detail.
• Exceptional written and verbal communication skills.
• Bachelor's degree preferred.
• Comfortable with extensive work on the phone.

Benefits & Advantages:

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
• Long-Term Disability and Life Insurance.
• 401k with a 6% match and a two-year vesting schedule.

Requirements:

• Bachelor's Degree or equivalent work experience.
• 3 years of insurance verification in medical field.
• Experience building and retaining rapport with patients over the phone.

Working Conditions:

• Exposure to constant or intermittent sounds is sufficient to cause distraction.
• Considerable stress may occur at times due to the pressure of meeting service requirements.
• Hours of work: 8:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked.
• Performing these duties on a full-time basis is an essential function of this position.

Compensation: $19.00 - $22.00 per hour

About the company:

Kaleidoscope ABA offers services that support child with autism. We provide integrated therapy that promotes learning and growth, developing individual potential and increasing social engagement and happiness.

Kaleidoscope ABA is an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.