RN Nursing Supervisor - Internal Medicine Primary Care

South Shore Health; Norwell (MA); On-site; USD 103,000 - 154,000; Full time

Job summary

South Shore Health in Norwell, MA is seeking a Nursing Leader to oversee and manage nursing and medical assistant staff within SMC Internal Medicine PB. This role focuses on ensuring productivity, accuracy and safety in daily operations and patient care.

Key duties include directing daily clinical operations, staffing, scheduling, budget management, training, and collaboration with managers and providers. Requires a BSN, MA State RN license, 4+ years in ambulatory care and prior supervisory

Qualifications

• Graduate from an accredited school of nursing.
• BSN required.
• Four+ years nursing experience; ambulatory setting preferred.
• Current MA RN license.
• BLS required.

Responsibilities

• Direct daily clinical operations of the department.
• Delegate staff assignments.
• Order supplies and maintain inventory.
• Ensure safety and quality standards are met.
• Perform staff training and development.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Problem solving

Education

BSN

Graduate from accredited nursing program

Tools

Electronic Medical Record (EMR)

Patient registration/billing system

Email

Job description

Requisition Number: R-23924 Facility: LOC0020 - 143 Longwater Norwell143 Longwater Drive Norwell, MA 02061 Department Name: SMC Internal Medicine PB Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) Oversee and manage nursing and medical assistant staff and departmental functions, ensuring productivity, efficiency, accuracy and safety. May provide professional nursing care for patients, following established standards and practices. Compensation Pay Range: $103,000.00 - $153,700.00

ESSENTIAL FUNCTIONS

• 1. Direct the daily clinical operations of the department ensuring compliance with applicable standards and regulations.
• 2. Participate in the nursing process to ensure the provision of quality patient care.
• 3. Delegate staff assignments appropriately.
• 4. Order supplies and maintain departmental inventory. Ensure all equipment is used properly and adequately maintained.
• 5. Resolve patient issues and reports these problems appropriately to Manager and Providers.
• 6. Promote a culture of safety by assisting staff to report incidents in web-based safety reporting system; follow policies for employee and patient injuries.
• 7. Ensure quality control through established specific measures.
• 8. Participate in the assessment of staffing needs by maintaining a master work schedule adjusting staff and forecasting staffing needs.
• 9. Complete weekly time sheets and reports over-time to Manager. Participates in the management of the departmental budget.
• 10. Assist in the selection and hiring of staff. Oversees orientation and preceding of all new staff educational needs and staff development plans.
• 11. Participate in the training and evaluation of staff. Consult with Nurse Educator regarding staff educational needs and staff development plans.
• 12. Communicate changes and quality improvements with staff by conducting daily huddles, departmental meetings, and communication book, etc.
• 13. Work collaboratively with Operations Manager. Communicate problems that may arise in a timely manner. Address personnel problems, i.e.: problems with Time and Attendance.
• 14. Communicate needs that may arise to nurse manager and operations leader.
• 15. Attend and participates in assigned leadership Meetings.
• 16. Work as a Team member across organization and support offsite clinical work when needed. Work collaboratively with all departments.
• 17. Communicate effectively with other Managers and Supervisors.
• 18. Perform other duties that may be assigned from time to time.
• 19. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.
• 20. Abide by and promote all SSMC Service Standards.

JOB REQUIREMENTS

Minimum Education Graduate from an accredited school of nursing.

BSN Required.

Minimum Work Experience Four or more years of previous nursing experience required. Experience in an ambulatory environment required. Past supervisory experience a must.

Required Licenses / Registrations Current MA State RN Required.

Classes/Certifications BLS - Basic Life Support Required.

additional Knowledge and Abilities: Telephone triage experience required. Excellent interpersonal skills, including the ability to treat the patient and staff respectfully, with patience and compassion. Excellent written and verbal communication skills. Excellent problem solving and decision making skills. Employee must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, e-mail, and other computer software as required.

Flexibility regarding scheduling or multi location assistance may be requested from time-to-time in keeping with clinical or business concerns. variable shifts which may include evenings/weekends, occasional on call, flu clinics in the fall

Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: ACLS (AHA) Advanced Cardiac Life Support Certification - American Heart Association (AHA) (Including courses offered through SSH), Basic Life Support (BLS) Certification - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Advanced Cardiac Life Support (ACLS) - American Heart Association (AHA) (Including courses offered through SSH), INSTRUCTOR- Basic Life Support (BLS) - American Heart Association (AHA) (Including courses offered through SSH), LPN - Licensed Practical Nurse - Board of Registration in Nursing (Massachusetts), RN-Registered Nurse - Board of Registration in Nursing (Massachusetts)

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeast Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.