AAA - Emergency Flatbed Roadside Driver

American Automobile Association; Phoenix (AZ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental, Vision

Paid holidays

PTO

Volunteer time off

Free AAA Classic Membership

Tuition reimbursement

Job summary

American Automobile Association (AAA) Mountain West Group is seeking a tow operator/roadside technician in Phoenix, AZ. You will deliver essential roadside services, operate tow trucks, and communicate clearly with members while ensuring safety and efficiency on every call.

The role offers guaranteed hours, a starting rate of $22 per hour, and additional incentive opportunities. We provide comprehensive benefits, tuition reimbursement, and a generous 401(k) plan.

Qualifications

• Must possess a valid driver’s license with a clean driving record.
• Willingness to work 11am–Midnight, including weekends.
• Customer-first mindset with a passion for helping people.
• Comfort with outdoor work at vehicle sites and varying weather.

Responsibilities

• Operate tow trucks safely and efficiently.
• Perform basic vehicle diagnostics to identify issues.
• Provide roadside assistance (tire changes, fuel delivery, lock-outs).
• Build trust and calmly assist members on scene.
• Communicate clearly under pressure and document interactions.

Skills

Customer service

Valid driver’s license

Safety mindset

Problem solving

Job description

Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program . Summary Location: PHOENIX, AZ

Schedule: Start times range from 11am - 5:00 PM and can work up until 9:30pm - Midnight (Includes Weekends) Starting Pay: $22/hr + Lucrative Shift Differentials & Monthly Bonuses Join a Culture of People Helping People.

Ever wanted a job where you genuinely save the day? At AAA Mountain West Group (MWG), we don't just hire tow operators—we hire Roadside Heroes. When our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind. If you have a great attitude and a desire to learn, we will provide all the training you need to build a successful, secure career.

Why Join AAA MWG? (The Perks & Pay) We believe in rewarding our heroes well. We offer a highly competitive earning scale, guaranteed hours, and a robust benefits package that ensures your financial and personal well-being.

Earnings & Financial Wellbeing Guaranteed Hours: Minimum of 40 hours per week (steady income you can rely on). Base Pay: Starting at $22./hour. Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked. Productivity Incentives: Earn up to an additional $1,900 extra per month just by doing the job you're trained to do! 401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%. Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.

Health & Wellness Benefits Medical Choices: Choose from our flexible Red, White, or Blue tiers to fit your budget. HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings. Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family. Dental & Vision: Full coverage for preventive checkups and cleanings. Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary). Time Off & Extra Perks Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your very first year. Paid Holidays: 11 paid holidays per year.

Tuition Reimbursement: Ready to grow? We reimburse up to $5,250 per year for job-related degrees or certifications (eligible after 6 months). Free AAA Membership: Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance.

What You’ll Do (Key Responsibilities)

As the face of AAA, you will provide ultimate customer excellence on the road by:

• Operating tow trucks safely and efficiently.
• Performing simple vehicle diagnostics to figure out the issue.
• Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
• Building trust, problem-solving, and being a calming presence for our members on the scene.
• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

What We Are Looking For

• A customer-first mindset and a passion for helping people.
• Willingness and flexibility to work the 11am – Midnight, including weekends.
• A valid driver’s license and a clean driving record (where applicable).

Education & Experience/Licenses & Certification/ Requirements

• Must possess a valid driver’s license with a safe driving record

Work Environment/Physical Requirements

• Works outdoors at vehicle sites when servicing vehicles.
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls.
• Works in all weather and all traffic conditions.
• Vehicle recovery sites may be wet, messy and hazardous.
• Service Providers are required to provide a photograph for identification purposes.

#ERS - $22.00 hourly pay with potential to make up to an additional $1,900 per month with quality and productivity incentives

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana.

We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.