A/V Technician

IntelliDyne Jobs for Veterans; Washington (District of Columbia); On-site; USD 43,000 - 88,000; Full time

Job summary

IntelliDyne, LLC seeks an experienced A/V Support Technician to assist the DOJ with AV services, including video conferencing, site visits, and ticket-based support. The role is on-site in Washington, DC, requiring an active Secret clearance and a strong customer-service focus.

The candidate will resolve AV issues at DOJ offices, keep ITSM updated, and help design new or enhanced AV systems. Certifications such as CTS and DM-NVX-N are preferred and must be pursued within 60 days of hire.

Qualifications

• A minimum of 2 years of experience supporting customer’s A/V operations.
• Hands-on AV experience with Crestron and/or Extron A/V equipment, Polycom, Cisco, or LifeSize VTC.
• Ability to effectively communicate with all levels of the project team and Exec Leadership.
• Capable of lifting up to 25 pounds, occasionally 50 pounds, and working in tight spaces.
• Active Secret clearance or ability to obtain; existing clearance preferred.
• Associate’s degree in IT or related field.
• Certifications: CTS and DM-NVX-N (to obtain within 60 days of hire); CCSP and CTS-I are a plus.

Responsibilities

• Understand client needs and strive to meet them.
• Support requests escalated from Tier 1 Call Center.
• Update ITSM with ticket status and resolutions.
• Visit DOJ offices to resolve A/V issues.
• Inspect DOJ sites every two weeks to ensure equipment is operational.
• Gather user input for AV design and enhancements.
• Assist with SOPs, brochures, guides, and knowledge articles.

Skills

A/V operations

Crestron Extron A/V equipment

Communication

Physical ability

Education

Associate’s degree in IT or related field

CTS

DM-NVX-N

CTS-I

CCSP

Tools

Crestron

Extron

Polycom

Cisco

LifeSize VTC

Job description

Clearance: Active Secret Clearance required

Overview

Intellidyne is seeking an experienced A/V Support Technician to support an existing, long-term Federal Government customer, the Department of Justice (DOJ). This position requires onsite work at the customer site in Washington, DC. Our position requires an active Secret clearance.

Our A/V Support Technician will provide AV services to DOJ customers and end users.Support services include video conferencing assistance as well as triage and support customer assistance requests via support tickets escalated to the AV Team. The person we seek for this position will have a passion for positive customer experiences. The right candidate will be a champion to ensure tasks are performed and meet our quality standards and meet the needs of the customer.

Key Responsibilities:

• Understanding our client’s business needs and continually strive to meet these needs.


• Support customer request for assistance and solutions through requests escalated from our Tier 1 Call Center.


• Keep information updated up to date in the ITSM for customer support requests, and once completed, update the ITSM to show resolution.


• Visiting DOJ offices to assess and resolve A/V equipment and/or operational issues.


• Visit DOJ sites/conference rooms every two weeks to validate A/V equipment is operational and mitigate found problems before an incident is reported, to ensure A/V equipment is clean and organized, and to ensure necessary peripherals are present and ready (ie, wireless mice and microphones).


• Field customer’s input on the systems and pass that input onto the Government’s A/V points of contact (POCs).


• Aid the Government’s A/V POCs in the design of new A/V systems and/or enhancements to existing systems.


• Consistently strive to provide services that align with contractual SLAs.


• Support SOP development and update, creation of brochures, quick help guides, best practice tips, how-to guides, knowledge articles, and other publication sources that provide guidelines on use and processes.

Required Qualifications

• A minimum of 2 years of experience supporting customer’s A/V operations, including conference rooms and being responsive to customer support needs.


• At least 2 years of hands‑on AV experience with Crestron and/or Extron A/V equipment, Polycom, Cisco, and/or LifeSize VTC equipment.


• Ability to effectively communicate with all levels of the project team, and with Exec Leadership.


• Capable of regularly lifting/moving up to 25 pounds, and occasionally up to 50 pounds, as well as work within tight spaces.


• Ability to hold/maintain an active Secret clearance – an existing clearance is preferred, will also consider a candidate who does not hold but is confident they can obtain.


• Associate’s degree in IT or related field


• Certifications requirements are – CTS (Certified Technology Specialist) and DM-NVX-N (Crestron DigitalMedia Networking Certification) – have certs coming in or commit to obtaining within 60 days of hire.


• Added nice to hold certifications are – CCSP (Certified Customer Service Professional) and/or CTS-I (Certified Technology Specialist (Installation)).

Desired Qualifications

• Experience working for a Systems Integrator, VAR, or government contractor.


• Strong technical and consultative skills


• Relevant experience in key competitor technology offerings to drive business outcomes


• OEM Certification such as: HPE Professional, Cisco Certified Specialist or Dell Sales Portfolio certifications are a plus

Compensation: $31.10 - $64.76

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission‑aligned services and innovative, people‑first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact [e-mail] or 703-575-9715.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in IntelliDyne Jobs for Veterans’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.