Jr. Audio/Visual Support Assistant

Consulting Solutions; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Consulting Solutions is seeking an entry-level AV support technician in Durham, NC to set up and test AV for conference rooms and events. You will provide on-site and remote day-of support for in-room, virtual, and hybrid meetings, assisting presenters with audio, video, and screen sharing.

The role requires less than 1 year of AV experience, strong communication, and the ability to lift up to 50 lbs. Familiarity with Teams/Zoom and basic troubleshooting is essential.

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
• Familiarity with conferencing platforms (Teams, Zoom, Webex) and basic PC/Mac troubleshooting.

Responsibilities

• Set up and test AV equipment for conference rooms and event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, adapters).
• Provide on-site and remote day-of support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues and escalate complex problems as needed.
• Support users on collaboration platforms (Teams, Zoom) including meeting start-up, joining, and content sharing.
• Maintain AV inventory and ensure equipment is charged, labeled, cleaned, and stored properly.
• Conduct routine room readiness checks and basic configuration updates; report recurring issues to improve reliability.
• Track incidents and resolutions in a ticketing system; document steps and follow-up actions.
• Support live streams and recordings, including camera setup and audio checks.
• Follow safety practices for lifting and cable management; keep work areas neat and professional.
• Deliver excellent customer service and communicate clearly under time pressure.

Skills

Customer service

Clear communication

Physical ability

Education

High school diploma or GED

Job description

This is a very junior role. Looking for someone with less than a year of A/V experience.

JOB DESCRIPTION

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters)
• Provide on-site and remote “day-of” support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escape complex problems to the AV support specialists
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders

Hiring Requirements

• High school diploma or GED (or equivalent experience)
• Less than 1 year of experience providing customer-facing support (AV, IT help desk, event support, or similar
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting
• Ability to communicate technical instructions clearly to non-technical users
• Ability to lift and carry equipment up to 50 lbs and to set up equipment for conference rooms and event space
• Willingness to work occasional evenings based on event needs

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: requests@consultingsolutions.