A&P Technical Support Specialist — Warranty & Flight Tech

Superior Air Parts, Inc.; Coppell (TX); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance (2x wage)

AD&D insurance (2x wage)

Paid time off

Tuition reimbursement after 1 year

Descrizione del lavoro

Superior Air Parts, Inc. in Coppell, Texas, is seeking a highly skilled Technical Support Representative to be the technical expert and primary contact for customers.

You will resolve product concerns, process warranty and RMA claims, and review complex technical documentation to ensure proper installation and flight safety. Responsibilities include direct customer support, data analysis for root-cause evaluations, and occasional travel to customer sites and aviation events to provide expert

Competenze

• FAA A&P license is required.
• 5–10 years of dedicated engine maintenance experience.
• Strong ability to read and interpret technical manuals, schematics and IPCs.

Mansioni

• Provide direct technical support to aircraft owners, pilots, and maintenance personnel.
• Process warranty and RMA claims according to company procedures.
• Analyze warranty data and perform root-cause evaluations.
• Review engineering documents to confirm proper installation parameters and safety requirements.
• Travel to customer sites and aviation events to provide expert product support.

Conoscenze

Engine maintenance experience

Strong communication skills

Analytical/problem solving

Strumenti

Microsoft Office 365

Microsoft Dynamics AX/D365

Descrizione del lavoro

Superior Air Parts, Inc. in Coppell, Texas, is seeking a highly skilled Technical Support Representative to be the technical expert and primary contact for customers.

You will resolve product concerns, process warranty and RMA claims, and review complex technical documentation to ensure proper installation and flight safety. Responsibilities include direct customer support, data analysis for root-cause evaluations, and occasional travel to customer sites and aviation events to provide expert