Warranty Technical Support Representative

Superior Air Parts; Coppell (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Life Insurance

AD&D Insurance

PTO

Tuition Reimbursement

Job summary

Superior Air Parts in Coppell, TX, seeks a Technical Support Representative to be the technical expert and primary contact for customers. You will resolve product concerns, process warranty and RMA claims, and review technical docs to ensure proper installation and flight safety.

The role requires an FAA A&P license, 5–10 years in general aviation maintenance, ability to read manuals and schematics, strong communication, and travel to customer sites as needed.

Qualifications

• Strong communication skills for clear explanations to customers.
• Ability to read engine manuals, schematics, IPCs, and engineering drawings.
• Willingness to travel to customer sites for on-site support.
• Experience with warranty and RMA processes is a plus.

Responsibilities

• Interact with aircraft owners, pilots, and maintenance personnel on product usage and troubleshooting.
• Process warranty and RMA claims according to company procedures.
• Analyze warranty data to identify potential product issues and support root-cause evaluations.
• Review complex technical documents to confirm installation parameters.
• Represent the company at aviation events to provide expert product support.

Skills

Communication skills

Technical literacy

Travel willingness

Education

FAA A&P License

Tools

Microsoft Office 365

Microsoft Dynamics AX/D365

Job description

Why Work for Superior?

Looking for a dynamic workplace where you're valued and challenged? Join Superior Air Parts. We foster personal and professional growth through continuous learning and support. As part of our team, you'll enjoy competitive salaries, comprehensive benefits, and opportunities for advancement based on performance. Join us in delivering top-quality products and unparalleled customer support. We design and produce over 2,000 different components under the FAA Parts Manufacturer Approval (PMA) process-these aren't just replacement parts; they are very often improved parts.

About the Role

Superior Air Parts is seeking a highly skilled and analytical Technical Support Representative to join our team on-site in Coppell, Texas. In this vital role, you will serve as a technical expert and the primary point of contact for our customers and end-users. You will resolve technical product concerns, process warranty and RMA claims, and deep-dive into technical documentation to ensure proper installation and flight safety conditions. If you are an experienced general aviation maintenance professional looking to transition your hands-on expertise into a impactful technical support career, we want to hear from you.

What You'll Do (Essential Duties)

• Customer Support: Interact directly with aircraft owners, pilots, and maintenance personnel regarding product usage, troubleshooting, and technical solutions.
• Claims Management: Assign, input, and fully process product warranty and RMA claims according to company procedures.
• Data & Root Cause Analysis: Track and analyze incoming warranty data to proactively isolate potential product issues and assist with root-cause evaluations.
• Document Review: Evaluate complex technical documents to confirm eligibility, proper installation parameters, and standard operating conditions.
• Aviation Events: Travel and represent Superior Air Parts at major aviation trade shows, fly-ins, industry expos, and customers to provide expert product support.

What You Bring to the Team (Requirements)

• Licensure: Must hold a valid FAA Airframe and Powerplant (A&P) License.
• Experience: 5–10 years of dedicated engine maintenance experience, with deep knowledge in general aviation aircraft maintenance, reciprocating engine overhauls, or aerospace engineering.
• Technical Literacy: Ability to confidently read and interpret engine overhaul manuals, operating schematics, illustrated parts catalogs (IPCs), and engineering drawings.
• Communication Skills: Strong verbal and written communication talent, with a knack for translating complex mechanical concepts into clear terms for customers of varying mechanical backgrounds.
• Software Skills: Proficiency with Microsoft Office 365 (Word, Excel, Outlook). Experience with Microsoft Dynamics (AX or D365) is a major plus.
• Logistics: Willingness to travel to customer sites when required for technical support and a willingness to be hands-on when needed.

Our Comprehensive Benefits Package

• 401(k) Retirement Plan featuring a 100% company matching program
• Comprehensive Health Insurance (Medical, Dental, and Vision coverage)
• Life Insurance Protection (Company-paid plan valued at 2x your annual wage)
• AD&D Insurance (Company-paid coverage valued at 2x your annual wage)
• Paid Time Off (PTO) allowance
• Tuition Reimbursement Program eligibility (opens after 1 year of employment)

Superior Air Parts is an equal opportunity employer