988 Crisis Hotline Advocate & Triage Specialist

Tcn Behavioral Health Services; Fairborn (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

401k retirement options with company

Paid holidays

Quarterly bonus

Job summary

TCN Fairborn is seeking a dedicated professional to assist individuals who call the crisis hotline and 988. You will assess risk to self and others, ensure caller safety, and link to care while communicating with professionalism and a high level of customer service.

Primary responsibilities include answering crisis line calls, screening callers, dispatching MRT, scheduling assessments, and supporting clinical staff. Evening shifts and overtime may be required.

Qualifications

• Experience in mental health or behavioral health settings.
• Strong communication and customer service skills.
• Ability to document and enter data accurately.

Responsibilities

• Answers Crisis Hotline/988 calls.
• Performs required screening questions.
• Dispatches MRT when appropriate.
• Schedules crisis assessments or priority assessments.
• De-escalates callers and consults with supervisor as needed.
• Assists with scheduling, payments, and basic billing questions over the phone.
• Maintains caller information and ensures issue resolution.

Skills

Customer service

Communication

Data entry

Multi-phone system

Education

High school diploma or equivalent

Tools

Multi-phone system

Job description

TCN Fairborn is seeking a dedicated professional to assist individuals who call the crisis hotline and 988. You will assess risk to self and others, ensure caller safety, and link to care while communicating with professionalism and a high level of customer service.

Primary responsibilities include answering crisis line calls, screening callers, dispatching MRT, scheduling assessments, and supporting clinical staff. Evening shifts and overtime may be required.