Compassionate Call Center Support Specialist

Tcn Behavioral Health Services; Fairborn (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

TCN Behavioral Health Services in Fairborn, OH is seeking a friendly, professional Call Center Associate to handle incoming calls, schedule appointments, process refills, and provide crisis triage guidance. You will verify client information, route calls to the right staff, and coordinate interpreters when needed, maintaining HIPAA compliance and data accuracy.

Requires a high school diploma, CPR/First Aid, and crisis de-escalation training, plus at least one year in customer service.

Qualifications

• High school diploma or equivalent is required.
• First Aid/CPR certification and Crisis de-escalation training.
• Experience in customer service or call center, at least one year.
• Experience with multi-line phone and computer systems.

Responsibilities

• Answer incoming calls for scheduling, questions, refills, triage, and records requests.
• Perform receptionist duties, verify and update client information accurately.
• Coordinate interpreters and manage referrals with timely outreach.
• Direct calls to the appropriate staff and maintain one-call resolution.
• Support clinical staff and collaborate with community resources.

Skills

Active listening

Communication skills

Critical thinking

Data entry

Education

High School Diploma or Equivalent

First Aid/CPR

Crisis De-escalation

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

TCN Behavioral Health Services in Fairborn, OH is seeking a friendly, professional Call Center Associate to handle incoming calls, schedule appointments, process refills, and provide crisis triage guidance. You will verify client information, route calls to the right staff, and coordinate interpreters when needed, maintaining HIPAA compliance and data accuracy.

Requires a high school diploma, CPR/First Aid, and crisis de-escalation training, plus at least one year in customer service.