988 Crisis Triage/Call Center Support Specialist (44714)

Tcn Behavioral Health Services; Fairborn (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Licensure reimbursement

Clinical supervision hours towards lic

Career advancement opportunities

Professional development and paid CEUs

401k with company match

Generous paid leave

11 annual paid holidays

Business casual dress code

Quarterly bonus

Sign-on Bonus

Job summary

TCN Behavioral Health Services in Fairborn, OH is seeking a dedicated crisis hotline operator to support the 988 line and assist with crisis assessments. The role emphasizes risk assessment, caller safety, and connecting individuals to care with a professional, service-oriented approach.

Responsibilities include taking crisis calls, administering screening questions, dispatching mobile response teams as needed, and coordinating scheduling, billing inquiries, and medical records requests.

Qualifications

• Ability to effectively communicate with clients and the public.
• Experience in mental health / alcohol and drug field; at least one year in customer service.
• At least one year working with a multi-phone system.
• Crisis training, First Aid and CPR certifications (can be provided by TCN).
• LSW/LPC/CDCA licensure preferred.
• High school diploma or equivalent.

Responsibilities

• Answers Crisis Hotline/988 calls.
• Asks required screening questions for crisis callers.
• Understands when to dispatch MRT (mobile response team).
• Schedules crisis assessments or priority assessments.
• De-escalates callers.
• Consults with supervisor about case interventions when needed.
• Assist clients with scheduling or program questions, medication refills, billing questions, over the phone payments, medical records.
• Verifies client demographic information.
• Maintains communication with the caller until issue is resolved or question is answered.
• Knowledgeable about agency policies and procedures.
• May cover an evening shift and flex overtime.
• Performs receptionist duties.
• Provides support to the clinical staff; types clinician correspondences, sends faxes, scans documents to ECR.

Skills

Effective communication

Customer service experience

Education

LSW/LPC/CDCA licensure (preferred)

High school diploma or equivalent

Crisis training

First Aid

CPR

Job description

Job DetailsJob Location: TCN Fairborn - Fairborn, OH 45324Salary Range: $19.00 - $19.00 Hourly$1,000 SIGN-ON BONUS!!

Assist individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). You'll be responsible for assessing risk to self and others, ensuring caller safety, and linking to care. Also, you must be able to communicate with professionalism and with the highest regard for customer service.

Primary Responsibilities

• Answers Crisis Hotline/ 988 calls
• Asks each crisis hotline caller required screening questions
• Understands when to dispatch MRT (mobile response team)
• Schedules crisis assessments or priority assessments
• Demonstrates ability to de-escalate callers
• Consults with supervisor about case interventions when needed
• Assist clients with scheduling or program questions, medication refills, basic billing questions, over the phone payments, medical records
• Verifies client demographic information
• Maintains communication with the caller until the issue is resolved or question is answered
• Knowledgeable about agency policies and procedures
• May be responsible for covering an evening shift and flex overtime
• Performs some receptionist duties
• Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one workday of receiving request to do so

Benefits:

• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 annual paid holidays
• Business casual dress code Monday Through Fridays
• Casual dress code 3rd shift, weekends and holidays.
• Quarterly bonus

Work Location and Standard Work Hours

• Fairborn, OH
• Full-time
• Some evenings, holidays and weekends may be required

Supervisory Responsibilities

• None.

Work Environment

This job operates in a professional office environment

You’re passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities

Qualifications

• Licensure: LSW or LPC or CDCA preferred.
• Education: High school diploma or equivalent
• Experience:In mental health /alcohol and drug field; at least one year incustomer service position; at least one year working with a multi-phonesystem.
• Certification: Crisis training, First Aid and CPR (can be provided by TCN)
• Other: Ability to effectively communicate with clients and the public. Demonstrate data entry skills.