988 Care Specialist II

MHMR of Tarrant County; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

MHMR of Tarrant County is seeking an 988 Care Specialist to deliver evidence-informed crisis intervention, suicide prevention, information and referral, and brief supportive listening to individuals contacting the 988 Lifeline. You will communicate via phone, SMS, and web chat to support high-risk callers.

The role emphasizes empathy, active listening, and crisis stabilization, with opportunities to grow professionally within our behavioral health team in Fort Worth, Texas.

Qualifications

• Minimum education: High School Diploma or GED.
• One year of experience in behavioral health/substance-use/disability services (preferred).
• Must obtain AAS Crisis Worker Certification.

Skills

Crisis intervention

Active listening

Bilingual

Education

High School Diploma/GED

Job description

988 Care Specialist

Are you passionate about making a meaningful impact? Join our team, where your expertise will directly contribute to programs that will make a lasting impact.

Description

The 988 Care Specialists provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive listening to individuals who contact the 988 Suicide and Crisis Lifeline in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. 988 Care Specialists interact with individuals over the phone, through SMS text messaging, and/or web chat.

Minimum Requirements

Minimum Education: High School Diploma/GED

Preferences: Bilingual; One (1) year experience in behavioral health/substance-use/disability service; An associate degree higher.

License/Certifications: Obtain American Association of Suicidology (AAS) Crisis Worker Certification

Why Choose MHMR as Your Employer

MHMR offers an excellent and competitive benefits package designed to support the wellbeing of our employees and their families. Our benefits include a retirement plan with company matching, day one PTO accrual, ten paid holidays plus a floating holiday, employee assistance programs, and comprehensive wellness programs that promote physical, mental, and financial health. MHMR is committed to your future; we’re a qualifying employer for Student Loan Forgiveness Programs which offers longterm financial relief opportunities for eligible team members.

We are committed to providing strong, meaningful benefits that make a real difference in the lives of employees and their eligible dependents. Our benefits philosophy emphasizes work-life balance, personal wellbeing, and access to resources that help employees thrive both professionally and personally.

We CARE

• We Connect People in Our Community
• We Provide Access to Services
• We Link People to Resources
• We Empower People

Our Values Are Based On The Following Beliefs

• Respect for people who are active in planning their services
• Recovery is a life-long process of better health
• Success as positive outcomes for each person
• Participation of people and their families in the process
• Inclusion in the community through services that promote growth and independence
• Safe, ethical, and cost-effective services
• Best practices in current research in medical, psychosocial and organizational fields
• Collaboration with other organizations for better services
• Compassion, trauma-informed care, and safety practices including suicide safe care.