911 Telecommunicator - Emergency Dispatch Pro (Night Shifts)

City of San Marcos, TX; San Marcos (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

$5,000 signing incentive for TCOLE-lic

$2,500 for other qualified applicants

Shift differential for evening/midnig

Job summary

City of San Marcos, TX is hiring a 911 Telecommunicator to answer emergency and non-emergency calls, dispatch police, fire and EMS units, and maintain clear communication with callers and field personnel. The role requires multitasking under pressure, calm decision-making, and a strong commitment to public service.

Responsibilities include operating CAD and multiple databases (TCIC/NCIC/TLETS/NLETS), data entry, and coordinating with internal departments and external agencies.

Qualifications

• High school diploma or equivalent.
• Experience in emergency dispatch or related fields such as customer service or call centers.
• Must pass a skills test demonstrating computer proficiency, data entry accuracy, decision-making, and stress management.
• Must obtain a TCOLE Telecommunicator License within one year of employment (includes CPR, Basic Telecommunicator Licensing, TDD/TTY, and field training).
• Must complete all modules of the San Marcos 911 Telecommunications Training Program within the designated timeframe.

Responsibilities

• Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.
• Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.
• Access and operate confidential law enforcement databases (e.g., TCIC, NCIC, TLETS, NLETS) to process inquiries and enter data.
• Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.
• Serve as the after-hours contact for various city departments and external service providers (e.g., TXDOT, utility companies).
• Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.
• Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.
• Make outgoing calls as needed (e.g., towing services, air ambulance).
• Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.
• Maintain working knowledge of city geography, landmarks, and emergency service zones.

Skills

Emergency dispatch

Customer service

Data entry

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

TCIC/NCIC databases

CAD software

Multiline phone systems

Job description

City of San Marcos, TX is hiring a 911 Telecommunicator to answer emergency and non-emergency calls, dispatch police, fire and EMS units, and maintain clear communication with callers and field personnel. The role requires multitasking under pressure, calm decision-making, and a strong commitment to public service.

Responsibilities include operating CAD and multiple databases (TCIC/NCIC/TLETS/NLETS), data entry, and coordinating with internal departments and external agencies.