911 Telecommunicator: Calm Dispatcher in Crisis

City of San Marcos; San Marcos (CA); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Evening/midnight shift differential

TCIC/NCIC test waiver

Additional hourly compensation for on‑

Descripción de la vacante

The City of San Marcos is seeking a 911 Telecommunicator to answer calls, dispatch police, fire, and EMS, and support critical public safety operations. The role requires calm decision-making, strong multitasking, and precise data entry to protect the community.

Incentives include bonuses for TCOLE-licensed telecommunicators, additional hourly pay for related experience, and shift differentials for evening and midnight hours. A thorough training program is provided to ensure readiness and safety.

Formación

• High school diploma or equivalent.
• One year of experience in emergency dispatch or related fields such as customer service or call centers.

Responsabilidades

• Answer and prioritize emergency and non-emergency calls; provide pre-arrival instructions for medical, fire, and police emergencies.
• Dispatch police, fire, and EMS personnel; track unit locations and maintain communication with responders.
• Access and operate confidential law enforcement databases to process inquiries and enter data.
• Coordinate mutual aid and maintain contact with internal departments and external agencies during emergencies.
• Serve as the after-hours contact for various city departments and external service providers.
• Operate multiple software systems, including CAD, multiline phone systems, and emergency radio channels.
• Assist with equipment testing and maintenance; help maintain the cleanliness and organization of the communications center.
• Make outgoing calls as needed (e.g., towing services, air ambulance).
• Communicate clearly and professionally; utilize maps and resources; manage multiple tasks under pressure.
• Maintain working knowledge of city geography, landmarks, and emergency service zones.

Conocimientos

Multitasking

Calm under pressure

Communication skills

Data entry accuracy

Decision making

Stress management

Educación

High school diploma or equivalent

Herramientas

CAD

Multiline phone systems

TCIC/NCIC/TLETS/NLETS databases

Descripción del empleo

The City of San Marcos is seeking a 911 Telecommunicator to answer calls, dispatch police, fire, and EMS, and support critical public safety operations. The role requires calm decision-making, strong multitasking, and precise data entry to protect the community.

Incentives include bonuses for TCOLE-licensed telecommunicators, additional hourly pay for related experience, and shift differentials for evening and midnight hours. A thorough training program is provided to ensure readiness and safety.