911 Dispatcher

Summit County Government (CO); Frisco (CO); On-site; USD 52,000 - 75,000; Full time

Job summary

Summit County Government is seeking a dedicated 911 Dispatcher to provide critical communications support to the public and emergency responders in Summit County, CO.

The role requires handling emergent and non-emergent calls, maintaining accurate CAD records, and coordinating with law enforcement, fire, and EMS while ensuring strict confidentiality and adherence to procedures.

Qualifications

• High school diploma or equivalent.
• Able to pass typing test (30 words per minute).
• Able to pass dispatch multi-tasking and critical skills tests.
• Able to pass a criminal background investigation.

Responsibilities

• Answer incoming radio, telephone, and computer-generated calls; dispatch personnel and equipment.
• Maintain incident and status histories in CAD and records.
• Operate data networks; obtain and maintain history records; ensure confidentiality.

Skills

Typing 30 wpm

Dispatch multitasking

Problem solving

Education

High school diploma

Tools

CAD system

Interagency data network

Job description

Serves as a professional 911 Dispatcher for Summit County. Works directly with the public, law enforcement, fire and EMS departments, and numerous other public safety agencies by providing a communications link for both emergent and non-emergent responses to incidents.

• Answers incoming radio, telephone, and computer-generated calls of both an emergent and non-emergent nature; ascertains the nature of each situation and appropriately dispatches all necessary personnel and equipment according to jurisdiction and specific standard operating procedures.
• Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and other records, documenting agency response and location of personnel and equipment.
• Operates a terminal requesting and reacting to interagency data on a crime information network. Obtains criminal histories, driver histories, enters and maintains warrants, etc., and maintains strict confidentiality of all information relating to it.
• Maintains a current knowledge and understanding of all departmental policies and procedures, ensuring consistency in responding to situations.
• Demonstrates proficiency with all required equipment. Performs basic troubleshooting and minor care and maintenance of communication, office, and radio equipment.
• Performs Emergency Medical Dispatch (EMD) functions; i.e., relays information to callers to provide immediate medical assistance to a patient or victim.
• Demonstrates ability to function independently, problem solve, and identify appropriate resources to address day-to-day operational situations.
• Participates in ongoing projects within the dispatch center.
• Performs related duties as assigned.

• Able to pass a typing test (30 words per minute).
• Able to pass dispatch multi-tasking and critical skills tests.
• Able to pass a criminal background investigation.
• High school graduate or equivalent.
• Able to work 40 hours per week of varied shifts for full-time positions, up to 32 hours per week for part-time positions. Per diem positions are required to work a minimum of 10 hours per month and are not to exceed 20 hours per week.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Request for reasonable accommodation(s) must be made to the Summit County Government Human Resources Department.

This is a position that requires high attention to detail. Candidates must possess the ability to thrive, manage success, and manage multiple projects simultaneously.

For questions regarding the position, please call Dispatch at 970-668-8600 and ask to speak with a Supervisor.

Applications accepted on an ongoing basis.