911 IT Field Technician: On-Site Travel in LA

Intrado; Baton Rouge (LA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Parental leave

Job summary

Intrado Life & Safety, Inc. seeks a PSAP (911) IT Field Technician (Level 3) to install and maintain 911 call handling and dispatch systems across Louisiana, with focus near Baton Rouge and Jefferson Parish. Travel is extensive; on-site work, remote support as needed, and training for customers are included.

The role requires strong networking, Windows server/workstation experience, and familiarity with telephony cabling. On-call night shifts may be required.

Qualifications

• Minimum 5 years of technical customer service and installation or software training experience.
• Minimum 5 years experience with networking, Windows based servers and workstations.
• Min two years of experience with Oracle and SQL preferred.
• Certifications (e.g. CCNA, CCNP, MCSE) preferred.
• Telephony knowledge (MDF, tip and ring punchdown, color codes, POTS) preferred.
• Basic knowledge of Word and Excel required.
• Knowledge of cabling (e.g. Cat5e, 568a, 568b, RJ45) preferred.
• On-call required and night shift work dependent on customer request/updates (11pm -6am)

Responsibilities

• Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned
• Prepare reports, material and documentation as requested
• May update project plan
• Participate in the development of MOPs (Method of Procedures)
• Train and mentor assigned co-workers, as necessary
• Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
• Gather all information prior to installs using the tools provided prior to traveling on-site
• Make an introductory phone call to the customer to confirm appointment time and location
• Provide remote support to customers and service technicians as needed
• Collect supporting documents from each installation and return assigned paperwork as required
• Submit expense reports and time cards to supervisor as required ensuring adherence to
• Follow research through until resolution
• Document all issues thoroughly maintaining department files

Skills

Networking

Windows Servers

SQL

Oracle

Telephony

Word

Excel

Cable Knowledge

Education

High school diploma or GED

Bachelor's in MIS or Computer Science

Tools

MOPs

Telephony cabling tooling

Job description

Intrado Life & Safety, Inc. seeks a PSAP (911) IT Field Technician (Level 3) to install and maintain 911 call handling and dispatch systems across Louisiana, with focus near Baton Rouge and Jefferson Parish. Travel is extensive; on-site work, remote support as needed, and training for customers are included.

The role requires strong networking, Windows server/workstation experience, and familiarity with telephony cabling. On-call night shifts may be required.