911 Emergency Services Dispatcher

Ave., Federal Heights, CO; Federal Heights (CO); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Holiday entitlement

Medical benefits

Retirement plan

Job summary

The City of Federal Heights is seeking a dispatcher to receive emergency calls, collect essential information, and dispatch appropriate emergency personnel. The role includes data entry, operating CAD/CCIC/NCIC systems, and coordinating with police, fire, and public works departments.

Applicants must have a high school diploma or GED and be capable of handling high-pressure situations, maintaining confidentiality, and multitasking across systems and channels.

Qualifications

• High School Diploma or GED required.
• Ability to maintain confidentiality.
• Ability to perform multiple tasks simultaneously.
• Ability to follow oral and written instructions.
• Ability to relay facts and details accurately.

Responsibilities

• Receive emergency calls and dispatch proper emergency personnel.
• Enter data into the Computer Aided Dispatch (CAD) system.
• Operate CCIC/NCIC and E911 systems.
• Monitor alarm boards for intruder and fire alarms.
• Communicate with multiple agencies and coordinate units.

Skills

Typing 35 wpm

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

CAD System

CCIC/NCIC

Job description

5-step program: Starting: $68,789, Step #1: $73,710, Step #2: $78,630, Step #3: $83,551, Step #4: $88,472, Step #5: $93,392

Hours:

4 - 10 hour shifts

Deadline:

Monday, November 2, 2026 at 5:00 PM

Position Objectives:

Under general supervision, receivesemergency calls, takes necessary information and dispatches proper emergencypersonnel. Performs a variety of moderately complex data entry and clerical forthe Federal Heights Police Department.

ESSENTIAL FUNCTIONS: The following duties are not intended to serve as a comprehensive list of all duties performed byposition.Shown are duties intended toprovide a representative summary of the major duties and responsibilities.Position will be required to performadditional duties as assigned.

Duties and Responsibilities:

• Operate CAD system and printer.
• Operate CCIC/NCIC and E911 systems.
• Effectively communicate with Police Department, Fire Department,Department of Public Works, and other agencies.
• Answer emergency and non-emergency telephone lines.
• Dispatch emergency and non-emergency units to calls.
• Communicate over multiple channels with other law enforcementagencies.
• Relay law enforcement information to other law enforcement agencies.
• Disseminate critical information to units.
• Record information on Computer Aided Dispatch (CAD) system forunits.
• Record information on Police and Fire Department logs.
• Enter and query data from CCIC/NCIC systems.
• Make entries, cancellations and modifications in CCIC/NCIC computer.
• Monitor alarm board for intruder and fire alarms.
• Operate TTY to communicate with hearing impaired citizens.
• Monitor camera screens for unusual activity.
• Provide Bonding services for the City and County.
• Provide information to utility, City maintenance crew and call-outas needed.
• Ability to work shifts and holidays as needed.
• Perform other duties as assigned.

• High School Diploma or GED required

• One year (1) of experience as a Dispatcher, CommunicationSpecialist, Customer Service or similar position in a communication ordispatch center preferred
• Ability to maintain confidentiality
• Ability to perform multiple tasks simultaneously
• Ability to follow oral and written instructions
• Ability to accurately relay facts and details
• Ability to interact with co-workers, general public and otherpersonnel in a respectful and professional manner
• Ability to remain calm and gather information in emergencysituations
• Ability to maintain control over situations
• Ability to speak clearly and concisely
• Ability to coordinate non-emergency services upon request
• Ability to prioritize, pay attention to detail and maintain strongorganizational skills in a busy environment
• Knowledge of basic computer functions

ADDITIONAL REQUIREMENTS:

• Keyboardspeed at 35 wpm.
• 24/7- Shift Work, including nights, holidays and weekends
• Maybe recalled to duty at any time as required.
• Dispatchermust be able to transfer callers to other agencies as needed, able to transfercallers to voicemails or other phones throughout the city as needed, able todirect a caller to Interpretation services, when a translator is needed, callin additional man power as needed for Dispatch, Fire Department and PoliceDepartment.
• Dispatchermust be able to call out Victim Services, on call Detectives, Public Works,Fleet Maintenance and arson investigators as needed.

WORKING ENVIRONMENTS/PHYSICALREQUIREMENTS

• Physical activities include sitting for long periods oftime, occasional standing, walking, twisting upper body; hearing, coordination,speaking, vision and manual dexterity.
• Employees are required to work in a frequently stressfuland emotionally challenging environment.

The City of Federal Heights provides the following benefits to employees: 11 holidays, vacation accruals for full-time employees are based on years of service from 6.67-13.33 hours per month. Full-time firefighters accrue vacation based on years of service from 12-18 hours per month.Full-time employees accrue sick leave at the rate of 8 hours per month of service to a maximum of 960 hours. Part-time employees accrue sick leave at a rate of 1 hour per 30 hours worked. Regular full-time employees, except for police officers and firefighters, are required to participate in the City’s 401(a) retirement plan. A voluntary 457 plan is also available to all regular employees.Police Officers and firefighters participate in a State-approved retirement plan, FPPA.The City of Federal Heights offers both short-term disability and long-term disability to its regular and part-time employees.Police officers and firefighters are eligible for long-term disability benefits in accordance with the terms and conditions set forth by the State of Colorado’s Fire and Police Pension Association (FPPA).The City of Federal Heights offers life insurance benefits to all full- and part-time employees. Part-time employees must work a minimum of 30 hours per week to be eligible for life insurance benefits. The City also offers a voluntary life insurance plan for employees to purchase additional life insurance.Regular and part-time employees are eligible for City of Federal Heights benefits the first of the month after their hire date. Part-time employees must work at least 30 hours per week to be eligible for pro-rated benefits.Medical benefits are offered through Colorado Employers Benefit Trust (CEBT), which is self-funded multiple employer trust that currently provides employee benefits for over 300 public entities, school districts, and colleges. The City of Federal Heights offers the choice of three medical plans through CEBT. Employees can choose from an EPO, PPO, or Kaiser HMO plan.Vision insurance is provided through VSP, and dental benefits are offered through Delta Dental.

The City of Federal Heights is an Equal Opportunity Employer