Emergency Communications Dispatcher (24/7)

Ave., Federal Heights, CO; Federal Heights (CO); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Holiday entitlement

Medical benefits

Retirement plan

Job summary

The City of Federal Heights is seeking a dispatcher to receive emergency calls, collect essential information, and dispatch appropriate emergency personnel. The role includes data entry, operating CAD/CCIC/NCIC systems, and coordinating with police, fire, and public works departments.

Applicants must have a high school diploma or GED and be capable of handling high-pressure situations, maintaining confidentiality, and multitasking across systems and channels.

Qualifications

• High School Diploma or GED required.
• Ability to maintain confidentiality.
• Ability to perform multiple tasks simultaneously.
• Ability to follow oral and written instructions.
• Ability to relay facts and details accurately.

Responsibilities

• Receive emergency calls and dispatch proper emergency personnel.
• Enter data into the Computer Aided Dispatch (CAD) system.
• Operate CCIC/NCIC and E911 systems.
• Monitor alarm boards for intruder and fire alarms.
• Communicate with multiple agencies and coordinate units.

Skills

Typing 35 wpm

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

CAD System

CCIC/NCIC

Job description

The City of Federal Heights is seeking a dispatcher to receive emergency calls, collect essential information, and dispatch appropriate emergency personnel. The role includes data entry, operating CAD/CCIC/NCIC systems, and coordinating with police, fire, and public works departments.

Applicants must have a high school diploma or GED and be capable of handling high-pressure situations, maintaining confidentiality, and multitasking across systems and channels.