Emergency Services Dispatcher II

Careers In Government, Inc.; Fresno (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account

Deferred compensation

Vacation leave

Sick leave

Holidays

Bilingual premium

Retirement plan

Job summary

City of Fresno seeks experienced Emergency Services Dispatchers to join its public safety team. You will answer emergency calls, evaluate incidents, and dispatch police, fire, and EMS using a CAD system while maintaining calm under pressure. A strong typing speed and prior dispatcher experience are required along with a background check and pre-employment process.

Shift work includes weekends/holidays and may involve eight- or ten-hour shifts with competitive benefits.

Qualifications

• Possession of a HS Diploma or equivalent GED completion.
• Two-years of experience equivalent to Emergency Services Dispatcher II with the City of Fresno, including operation of a multi-channel CAD system.
• Must type a net rate of 40 words per minute on a computer keyboard.

Responsibilities

• Answers emergency calls for police, fire, and EMS and enters data into CAD.
• Determines priority and dispatches public safety units per procedures.
• Receives and transmits coded messages to field units.
• Inputs driver license, vehicle registration, warrants, and other queries into the CAD system for officers.
• Performs other duties as assigned.

Skills

Typing 40 wpm

Dispatcher experience

Public safety knowledge

Education

HS Diploma or GED

Tools

CAD system

Job description

Job Description

Come join the City of Fresno in Building a Better Fresno!

Want to see what it’s like to work here? Explore our We Work For You video series to discover the real stories, passion, and purpose of the team behind Fresno’s success.

Position Description

FILING DEADLINE: Continuous/Open until Filled (City of Fresno will accept applications until a sufficient amount of applications have been received, or selection has been made; therefore the recruitment may close at anytime.)

The Fresno Police Department strives at providing the citizens of Fresno a safe and protected community. Fresno PD is currently seeking experienced dispatchers to provide excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety units; and prepare police and fire reports and records. Incumbents are expected to perform emergency dispatch duties using a considerable amount of independent judgment. Must receive certification by the Police Department verifying that the incumbent is capable of performing solo radio duty within 12 months of appointment.

Employees may be assigned to work any eight- or ten-hour shift and may be required to work weekends and holidays.

Shift pay is $1.25 to $1.75 per hour depending upon assigned shift.

Duties may include but are not limited to the following:

• Answers emergency calls for police, fire, and/or emergency medical service; elicits necessary information about the incident and enters it simultaneously into the computer via a CRT terminal.


• Determines appropriate priority and response to calls according to established policy, procedures, and codes; dispatches public safety personnel and equipment using CAD, radio systems, and peripheral equipment.


• Receives and transmits coded messages to and from police and fire personnel and field units.


• Advises callers of police and fire procedures, if no emergency response is required.


• Maintains computer records of communications traffic.


• Inputs drivers license, vehicle registration, wants and warrants and other miscellaneous queries through the CAD system to CLETS and NCIC to provide information to officers.

Performs other duties as assigned.

Full job specification available to be viewed at:

https://www.fresno.gov/wpcontent/uploads/2023/05/Emergency-Services-Dispatcher-I_II-02_23.pdf

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination.

Possession of a HS Diploma or equivalent GED completion

-AND-

Two-years of experience equivalent to that gained as an Emergency Services Dispatcher II with the City of Fresno, which included operation of a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch public safety units; must type a net rate of 40 words per minute on a computer keyboard.

Applicants that meet the minimum qualifications must read and sign an Applicant Statement. This statement indicates your understanding that as part of the qualifying process for Emergency Services Dispatcher with the City of Fresno, you will be required to complete a detailed pre-employment personal history form, followed by a thorough background investigation which will include a polygraph examination. If your application is deemed qualifying, the Personnel Services Department will send via electronic mail.

Applicants will not be invited/admitted to the examination without the above documentation.

Selection Process

The examination process may consist of the following:

ORAL EXAMINATION - 100%: A panel of subject matter experts may conduct a job-related oral exam to evaluate a candidate's abilities to speak clearly and concisely, deal tactfully with citizens, maintain harmonious working relationships with other employees, handle emergency calls while maintaining composure and perform efficiently and calmly in a demanding work environment or other topics related to a candidate's training, experience, and personal traits for the position of Emergency Services Dispatcher II. Candidates must achieve a passing score to qualify for the eligible list.

Since this recruitment is open on a continuous basis, the examination process may be repeated periodically, depending on the number of applicants. As these processes are completed, new candidates will be merged with the current eligible list. Although your score will remain the same through this process, your placement on the eligible list may change.

Eligibles certified to the Police Department for consideration must successfully complete a polygraph test, an extensive background investigation, and a department interview before receiving conditional offers of employment. Individuals receiving a conditional offer of employment must successfully complete a medical examination before receiving a final offer of employment.

VETERAN PREFERENCE REGULATIONS

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at [phone] in advance of the examination.

Unit 3

Non- Supervisory White Collar

The Fresno City Employees Association, Inc. (FCEA)

BENEFIT

• HEALTH INSURANCE The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.


• FLEXIBLE SPENDING ACCOUNT IRS 125 Plan for health and dependent care expenses.


• DEFERRED COMPENSATION Voluntary 457 plan with Fidelity Investments to increase your retirement savings.


• VACATION LEAVE Accrue 8 - 14.66 hours per month based on years of service


• SICK LEAVE 8 hours per month, available after 90 days.


• SUPPLEMENTAL SICK 40 hours per fiscal year. 80 hours lifetime maximum


• HOLIDAYS Ten (10) City-observed annual holidays plus birthday and two (2) personal days.


• SHORT TERM DISABILITY Provided through California SDI program


• BILINGUAL PREMIUM PAY: $100 per month


• HEALTH REIMBURSEMENT ARRANGEMENT (HRA) Eligible retirees can use the remaining Sick Leave balance, in excess of 240 hours, at 80% of hourly rate and other qualified leave balances, tax free, to reimburse health insurance premiums and other qualified medical expenses.


• RETIREMENT - City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other public California systems. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.


• DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at

https://www.fresno.gov/personnel/human-resources-support/#tab-1

Please note that the benefits package described above is specific to permanent full-time employees. Employees engaged on a part-time, temporary, limited, or other basis may have different entitlements.

Closing Date/Time: 12/31/2026 11:59 PM Pacific