Emergency Services Dispatcher I/II/III

Town of Estes Park; Estes Park (CO); Sur place; USD 51 000 - 86 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits program

Homeownership program

Résumé du poste

The Town of Estes Park seeks an EMS Dispatcher to handle emergency and non-emergency calls, dispatch police, fire and medical services, and monitor responding units. The role requires coordinated communication with multiple agencies and adherence to protocols.

During training you will be supervised and may progress to leadership and trainer roles. Must reside within the Estes Park area per policy and be able to work rotating shifts, weekends, and holidays.

Qualifications

• High school diploma or equivalent (GED).
• One year of experience in customer service, dispatcher, communications or related field.
• Must complete CTO Training Program.

Responsabilités

• Take emergency and non-emergency calls and dispatch appropriate services.
• Obtain complete information to determine urgency and need for dispatch.
• Enter all calls into CAD and maintain logs and records.
• Coordinate multi-agency communications across channels.
• Provide instruction when responding to emergencies as per protocol.
• Maintain required certifications and continuing education hours.

Connaissances

Multitask under pressure

English fluency

Crisis management

Formation

Level I training required

Probationary period

Equivalent education/experience

Instructor level training (Level III)

Outils

Radio equipment

CAD system

Emergency telecom software

Description du poste

Join our team!

This position is open until filled with a first review date on 7/1. This position is open until filled with a first review date of 2/16. Applicants will be reviewed on a weekly basis afterwards.

We welcome diverse candidates to apply for the position of EMS Dispatcher. To learn more about this position, our community, and our application process please review our hiring brochure here.

Under direct supervision during training period, and under occasional to limited supervision thereafter, performs entry level to advanced communication services including emergency and non-emergency incoming calls for police, fire, medical services. Receives calls and radio transmissions, evaluates urgency, dispatches resources, monitors responding units, disseminates critical information and maintains an accurate record of activities. At the higher levels, trains and reviews the work of and assumes a leadership role for less senior dispatchers. May be assigned to supervise activities of communication personnel in the absence of the Communications Center Manager.

Examples Of Essential Duties And Responsiblities

• Receives and is responsible for emergency and non-emergency incoming calls, determines urgency of calls and dispatches proper law enforcement, fire, ambulance or municipal service, makes other notifications as needed.
• Communicates with various callers to obtain complete information to determine urgency and need for dispatching police, fire, medical or other response.
• Maintains contact with officers/responders noting locations, activity, and officer comments into the Computer Aided Dispatch (CAD) system and monitors for officer safety.
• Gives emergency medical instructions, as outlined in protocol, while dispatching appropriate services.
• Enters all calls for service into Computer Aided Dispatch (CAD) system including phone cases, call-backs, fire and ambulance calls.
• Receives and transmits radio traffic to multiple agencies on multiple channels; relays information to proper channels for response.
• Coordinates multi-jurisdictional communications with other agencies during incidents.
• Monitors panic alarms in municipal buildings and hospital; monitors CCTV security system.
• Maintains on call duty rosters for the municipal utilities, streets division, parks division, Victim Advocates, CO Parks and Wildlife officers, and RMNP Rangers; receives after hours calls for services from these entities; contacts appropriate agencies as requested by citizens and officers.
• Maintains and updates local warrant file, hot files, including computer entry and cancellation and the filing of same
• Maintains logs, lost and found property, animal control, abandoned vehicles.
• Uses a variety of local, State and Federal computer system to provide follow-up services for officers regarding requests for warrant confirmation, missing persons, vertical status and other officer safety information.
• Maintains required certificates and continuing education hours.
• Assist on special projects to improve of dispatch or other areas within the Department.
• At the higher levels, may be called upon to conduct tours of facility within accepted security protocols.
• At the higher levels, may be assigned as a trainer if so certified.
• Performs other related work as required or assigned.

At Level III

• Performs higher level tasks with additional responsibilities with minimal supervision.
• Provides direction for communications personnel as assigned when supervisor is not present, ensures that orders and instructions are carried out; reviews the work of less senior Dispatcher.
• Maintain dispatch schedules and time off requests to ensure proper staffing level.
• Maintains proficiency and active status as a trainer; assists with coordinating employee training and development.
• Assures compliance with telecommunications regulations.
• Assists with developing and implementing quality assurance programs.
• Serves as liaison with countywide Quality Improvement Units, Medical Dispatch Review Committee and other agencies as assigned.
• Develops and maintains proficiency in a technical area of communications as assigned.
• Performs other related work as required and assigned.

Education And Experience

Level I

• High school diploma or equivalent (GED).
• One year of experience in customer service, dispatcher, communications or a related field.
• Must successfully complete CTO Training Program.

Level II

• Meet the qualifications for Level I.
• Successful completion of probationary period as an Emergency Services Dispatcher I.
• Any equivalent combination of education and experience.

Level III

• Meet the qualifications for Level II.
• Training at instructor level or specialist in the field, specified in the department.
• One year of experience at the Dispatcher II level.
• Any equivalent combination of education and experience.

Knowledge, Skills And Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of applicable laws and ordinances.
• Knowledge of applicable policies, procedures and precedents pertaining to the dispatch of personnel and equipment for user agencies.
• Knowledge of Police Dynamics and Character First principles.
• Proficiency in the use of radio equipment, telephone, computer, Emergency Alert, and all other systems and equipment assigned to the Communications Center.
• Ability to multi-task multiple calls/radio transmissions while remaining calm, gathering complete information, making correct assessments of situations and relaying correct and timely information to proper channels for response.
• Ability to act effectively in crisis situations and to deal tactfully with citizens, responders, and other Town employees in a wide variety of stressful situations.
• Ability to communicate with emotional persons and elicit the proper information and responses from them.
• Ability to exercise independent judgment and work with minimal supervision.
• Ability to understand and carry out oral and written directions.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to use standard office equipment, including personal computer.
• Ability to use standard office and specialized emergency dispatching/policing software.
• Ability to pass standard medical exam within normal parameters, specifically within regard to the listed essential job functions.
• Must be able to work rotating shifts, weekends and holidays.
• At the higher levels, ability to act as a positive role model for the department and personnel.
• At the higher levels, ability to supervise, train and evaluate assigned personnel.
• Those hired after January 1, 2015 must reside within the Estes Park R3 School District. Those hired prior to January 1, 2015 must reside within one hour travel time of the Police Department building.

EXEMPT: No

GRADE: T&P 4, 4.5, 5

REPORTS TO: Communications Center Manager

Salary

Dispatcher I: 50,999 - 71,399

Dispatcher II: 56,099 - 78,539

Dispatcher III: 61,709 - 86,393

The Town of Estes Park offers a comprehensive benefits program. Benefits include retirement, medical (eligible spouse, family), dental (family), vision(family), life insurance, sick leave, vacation, floating holidays, and volunteer leave. Our Benefits Summary Guide will provide more details. The Town also offers a Homeownership Program and aid for Dependent Care through a Flexible Spending Account.

Additional information regarding retirement: All town employees contribute to social security. In addition, all of our employees, with the exception of Sworn Police Personnel and Management, participate in Colorado PERA for retirement. Please see this link for more information: Colorado PERA informational video.