911 Emergency Dispatcher – Calm, Precise, Life-Saving Calls

County Emergency Communications; Anderson (SC); On-site; USD 40,000 - 65,000; Full time

Job summary

County Emergency Communications in Anderson, SC invites applications for 911 Dispatcher positions. You will answer emergency and nonemergency calls, verify locations, relay information to police, fire, or medical units, and maintain situational awareness across multiple radio and computer systems.

The role requires calm, precise communication, strong typing, active listening, and the ability to organize information under pressure. Training and certifications are determined by the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing 40+ wpm

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Anderson, SC invites applications for 911 Dispatcher positions. You will answer emergency and nonemergency calls, verify locations, relay information to police, fire, or medical units, and maintain situational awareness across multiple radio and computer systems.

The role requires calm, precise communication, strong typing, active listening, and the ability to organize information under pressure. Training and certifications are determined by the agency.