911 Emergency Dispatcher - Calm, Critical Response Wilson

911 Emergency Communications; Wilson (WY); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Résumé du poste

911 Emergency Communications is seeking an Emergency Dispatcher in Wilson, WY. You’ll connect callers to responders, verify locations, and relay critical information using multiple dispatch systems.

The role requires calm communication, quick decision-making, and precise data entry in a fast-paced environment. Typical duties include handling emergency and nonemergency calls, prioritizing incidents, and maintaining accurate records while complying with privacy and safety protocols.

Qualifications

• High school diploma or GED commonly required.
• Accurate typing and active listening are essential.
• Clear speech and basic computer proficiency are important.
• Ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Basic computer skills

Organization under pressure

Formation

High school diploma or GED

Outils

CAD/Computer-aided dispatch systems

Description du poste

911 Emergency Communications is seeking an Emergency Dispatcher in Wilson, WY. You’ll connect callers to responders, verify locations, and relay critical information using multiple dispatch systems.

The role requires calm communication, quick decision-making, and precise data entry in a fast-paced environment. Typical duties include handling emergency and nonemergency calls, prioritizing incidents, and maintaining accurate records while complying with privacy and safety protocols.