911 Emergency Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Town of Hermon (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Hermon, NY is seeking an Emergency Dispatcher to join our public safety team. You will receive emergency and nonemergency calls, verify locations, relay information, and coordinate responders using agency procedures.

This role requires calm communication, attention to detail, and the ability to manage multiple channels. High school diploma and typing, active listening, and good computer skills are expected; shift work, overtime, and weekend rotations may apply.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High School Diploma

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Hermon, NY is seeking an Emergency Dispatcher to join our public safety team. You will receive emergency and nonemergency calls, verify locations, relay information, and coordinate responders using agency procedures.

This role requires calm communication, attention to detail, and the ability to manage multiple channels. High school diploma and typing, active listening, and good computer skills are expected; shift work, overtime, and weekend rotations may apply.