911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Live Oak (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

County Emergency Communications in Suwannee, FL is seeking skilled 911 emergency dispatchers to handle calls, verify locations, and coordinate responders. Excellent listening, typing, and calm communication are essential for accurate incident documentation and quick decision-making under pressure.

Roles may include night or weekend shifts, overtime, and strict adherence to agency procedures. Training and certifications may be required, with benefits varying by appointment type.

Qualifications

• This role commonly requires a high school diploma or GED and strong typing skills.
• Candidates should demonstrate calm, clear communication and accuracy under pressure.
• Experience with CAD and radio systems is advantageous where available.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess priority using agency procedures and enter data into dispatch systems.
• Coordinate responders and monitor radio traffic as incidents evolve.
• Maintain confidential records and ensure accurate reporting.

Skills

Active Listening

Typing speed

Clear Speech

Basic Computer Proficiency

Information Organization

Education

High School Diploma or GED

Tools

CAD systems

Radio equipment

Job description

County Emergency Communications in Suwannee, FL is seeking skilled 911 emergency dispatchers to handle calls, verify locations, and coordinate responders. Excellent listening, typing, and calm communication are essential for accurate incident documentation and quick decision-making under pressure.

Roles may include night or weekend shifts, overtime, and strict adherence to agency procedures. Training and certifications may be required, with benefits varying by appointment type.