911 Emergency Dispatcher — Calm, Critical-Calls Pro

911 Emergency Communications; Prince George (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Prince George, VA, seeks an Emergency Dispatcher to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying critical information while coordinating resources across agencies.

Requirements typically include a high school diploma or GED and strong typing, listening, and communication skills.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Prince George, VA, seeks an Emergency Dispatcher to connect callers with public safety responders. Responsibilities include handling emergency and nonemergency calls, confirming locations, and relaying critical information while coordinating resources across agencies.

Requirements typically include a high school diploma or GED and strong typing, listening, and communication skills.