Emergency Medical Dispatcher – 911 Call Center Pro

Emergency Telecommunicator Services; Shelby Charter Township (MI); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Descripción de la vacante

Emergency Telecommunicator Services in Shelby, MI, is seeking an Emergency Medical Dispatcher to join the team. You will handle urgent medical calls, verify locations and access details, and apply approved questions to determine response priority.

As part of the role, you will coordinate ambulance resources and provide protocol-based guidance to responders. A strong emphasis on confidentiality, accuracy, and adherence to dispatch protocols is essential.

Formación

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsabilidades

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Conocimientos

Emergency communication

Multitasking

Strong verbal communication

Educación

High school diploma or equivalent

CPR certification

Descripción del empleo

Emergency Telecommunicator Services in Shelby, MI, is seeking an Emergency Medical Dispatcher to join the team. You will handle urgent medical calls, verify locations and access details, and apply approved questions to determine response priority.

As part of the role, you will coordinate ambulance resources and provide protocol-based guidance to responders. A strong emphasis on confidentiality, accuracy, and adherence to dispatch protocols is essential.