911 Emergency Dispatcher

Malheur County; Vale (OR); On-site; USD 52,000 - 65,000; Full time

Job summary

Malheur County Sheriff’s Office is recruiting a Certified Dispatcher to operate the 9-1-1 Center for Malheur County and surrounding jurisdictions. Dispatchers must hold current Oregon DPSST certification and be able to work various shifts, including nights and holidays.

Qualified candidates will demonstrate strong typing, radio and multi-line phone skills, and experience with NCIC/LEDS/CAD. A background check and CPR/First Aid certification are required.

Qualifications

• Requires Oregon DPSST Dispatcher certification and ongoing maintenance.
• Age 21 and ability to read/speak English; Graduation from High School or GED.
• Background checks including Criminal, DMV, Pre-employment Drug test, Psychological testing, Reference, Credit and Certification/Education checks.
• Must maintain valid First Aid and CPR certification.

Responsibilities

• Operates the 911 PSAP for police, fire and ambulance dispatch within Malheur County.
• Receives and transmits calls using two-way radios, pagers and telephones.
• Uses NCIC, LEDS and CAD to record and access records; ensures equipment is maintained.
• Performs other related duties and maintains professionalism and teamwork.

Skills

Clerical skills

Public service

Typing

Telecommunications

Radio operations

Multi-line phones

Geographic knowledge

Bilingual (preferred)

Former military preference

Education

High School Diploma

Tools

CAD system

NCIC/LEDS

Two-way radios

Job description

Class Title: Dispatcher Department: Sheriff FLSA Status: Non-Exempt WC Code: 7720 Pay Range: 52 Union: Sheriff Association

The Malheur County Sheriff’s Office is currently recruiting for a Certified Dispatcher position. All candidates must be certified Dispatchers through the Oregon Department of Public Safety Standards and Training. These positions will be full time Dispatchers.

GENERAL STATEMENT OF DUTIES

Operates and maintains the 911 PSAP (Public Safety Answering Point) Communications Center for all emergency and non-emergency dispatching within the Center’s jurisdiction; including police, fire and ambulance for Malheur County, City of Adrian, City of Ontario, City of Nyssa, City of Vale, City of Jordan Valley and all un-incorporated cities in Malheur County.

Operates computers, two-way radio, recorder, teletype and electronic equipment for the Malheur County Sheriff’s Office 9-1-1 Center.

Available to work different shifts, including days, evenings, nights, weekends and holidays.

SUPERVISION RECEIVED

Works under the direct supervision of the Emergency Management Lieutenant, and Dispatch Sergeants, who periodically reviews the work for adherence to the appropriate policies and standards.

SUPERVISION EXERCISED

Supervision is not normally a responsibility of this position, although all Dispatchers may be responsible for training new staff.

ESSENTIAL FUNCTIONS

The following description of duties may not be all inclusive and other duties may be assigned at the discretion of management.

1. Operates the Malheur County Sheriff’s Office 9-1-1 Communications Center. Receives and transmits police, fire and ambulance calls and messages using two-way radios, pagers and telephones.

1. Receives complaints, information, and requests for assistance from the public, law enforcement personnel, and other agencies, and takes action to dispatch assistance or otherwise resolves in a prescribed manner.
2. Receives calls for crimes in progress where the caller may be hysterical or upset, or other dramatic calls, and the dispatcher must be able to remain composed. Dispatchers will be expected to give specific, pre-planned medical instructions from prepared templates to callers to aid in medical emergencies before EMS can arrive.
3. Using multiple computer screens on multiple computer platforms records information for the National Crime Investigations Center (NCIC), Law Enforcement Data System (LEDS) and the local Records Management System, for the Sheriff’s Office, such as warrants, court documents and various reports. Operates and maintains proficient use of the Computer Aided Dispatch system (CAD).
4. Operates and assures maintenance of all equipment.

1. Performs other related duties as required.
2. Courteously meet and deal effectively with other employees, department heads, outside agency personnel and the public.
3. Multitasking is a daily routine of Dispatchers.
4. Regular physical attendance at the employer’s facility is required.

JOB REQUIREMENTS

Age: 21

Ability to Read/Speak English

Education High School Grad/GED

Vision: Must meet Department of Public Standards and Training requirements.

Hearing: Must meet Department of Public Standards and Training Requirements.

SPECIAL REQUIREMENTS-LICENSE OR CERTIFICATE REQUIREMENTS

Holds a current Oregon DPSST Certification for Dispatcher. Must maintain that certification throughout your employment with us.

All applicants must be able to maintain a valid First Aid and CPR card.

PREFERRED KNOWLEDGE AND SKILLS

• Has at least 3 years of clerical computer skills.
• Experience with communication and serving the public.
• Demonstrated skill in typing with accuracy and speed.
• Experience with telecommunications in a dispatch center setting.
• Some knowledge of radio operations.
• Some knowledge of multi-line phone systems.
• Geographical knowledge of Malheur County
• A combination of experience and training that demonstrates the ability to perform the duties of this position.
• Preference points will be given to Bilingual
• Preference points for former military personnel.

BACKGROUND CHECKS

In order to be considered for this position, final applicants will be going through background checks which may include; Criminal, DMV, Pre-employment Drug test, Psychological testing, Reference, Credit and Certification and Education checks.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work is performed in an office environment which may require color identification, hearing voice conversation, keyboarding, lifting up to 50 pounds, sitting and walking. Maintain DPSST minimum physical requirements. Must have full use of both upper extremities.

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of standard office practices and procedures, business English, spelling, punctuation and record keeping. Knowledge of computer operation with some knowledge of radio and telephone operation.

Ability to:

Skill in:

Operation of computer terminals and printers; radio and telephone equipment; and other standard office machines.

Link for Veterans Preference Form: http://www.malheurco.org/wp-content/uploads/2016/06/Veterans-Preference.pdf If you are a Qualified Veteran or Qualified Disabled Veteran and would like to be granted preference in the selection and hiring process, please fill out this Veterans' Preference Form and provide proof of eligibility by submitting a copy of form DD-214 or 215 (copy 4). This completed form and required supporting documentation must be submitted with your application in order for consideration for Veterans' Preference.

Link for Malheur County Resident Preference Form: https://www.malheurco.org/wp-content/uploads/Departments/Admin/Menu-Links/50-Resident-Applicant-Preference-Form.pdf If you are a Malheur County Resident that plans to stay in Malheur County for the next 5 years and would like to be granted preference in the selection and hiring process, please read, fill out this form and attach it to your application.