911 Emergency Dispatch Specialist

Colorado Springs Public Safety; Colorado Springs (CO); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Accredited pay equity employer

Job summary

The Colorado Springs Police Department is hiring an Emergency Response Technician to process incoming 911 and non-emergency calls, determine appropriate response, and coordinate with Police, Fire, and medical services using CAD and related systems. The role emphasizes fast, accurate decision making, excellent communication, and the ability to handle stressful situations in a secure environment.

Starting pay is within the posted range based on experience; growth potential is noted as part of the

Qualifications

• Equivalent to the completion of the twelfth grade (high school diploma or GED).
• Successfully pass the CritiCall testing series.
• Possess, or obtain within three months of hire, NCIC/CCIC certification.
• Possess, or obtain within six months of hire, CPR, CBI, Priority Dispatch Systems EMD/EPD/EFD, and the National Academy of Emergency Dispatch certification.

Responsibilities

• Answers 911 phone calls and text messages.
• Builds calls for services using CAD, Mapping, and Central Square phone system.
• Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
• Maintains good customer service while following policies and procedures, general orders, and standard operating procedures.
• Utilizes various software and web-based systems to conduct research to complete calls.
• Applies recording technology to play back disconnected calls for information gathering.
• Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
• Performs data entry functions during call processing by entering tow and repossession information into the tow database.
• Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
• Assists internal requests through administration line to process calls.
• Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger.
• Answers alarm lines and processes alarm calls from companies with city ordinance compliance.
• This is a shift position requiring the ability to work varied hours and days to include nights, weekends, and holidays in a closed, secure environment. The ability to work on-call and mandatory overtime is required.

Skills

Public safety dispatching

Critical information comprehension

Quick decision making

CritiCall testing

Multi-tasking

Reading computer screens

Radio and telephone communication

Customer service

Bilingual (Spanish)

Education

High school diploma or GED

CritiCall testing

NCIC/CCIC certification (within timeframe)

CPR/CBI/EMD/EPD/EPD certifications within required timeframe

Tools

CAD

Central Square phone system

CCIC/NCIC

CJIS

LERMS

ProQA

Microsoft Office Suite

Agency 360

Job description

The Colorado Springs Police Department is hiring an Emergency Response Technician to process incoming 911 and non-emergency calls, determine appropriate response, and coordinate with Police, Fire, and medical services using CAD and related systems. The role emphasizes fast, accurate decision making, excellent communication, and the ability to handle stressful situations in a secure environment.

Starting pay is within the posted range based on experience; growth potential is noted as part of the