Emergency Response Technician

Colorado Springs Public Safety; Colorado Springs (CO); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Accredited pay equity employer

Job summary

The Colorado Springs Police Department is hiring an Emergency Response Technician to process incoming 911 and non-emergency calls, determine appropriate response, and coordinate with Police, Fire, and medical services using CAD and related systems. The role emphasizes fast, accurate decision making, excellent communication, and the ability to handle stressful situations in a secure environment.

Starting pay is within the posted range based on experience; growth potential is noted as part of the

Qualifications

• Equivalent to the completion of the twelfth grade (high school diploma or GED).
• Successfully pass the CritiCall testing series.
• Possess, or obtain within three months of hire, NCIC/CCIC certification.
• Possess, or obtain within six months of hire, CPR, CBI, Priority Dispatch Systems EMD/EPD/EFD, and the National Academy of Emergency Dispatch certification.

Responsibilities

• Answers 911 phone calls and text messages.
• Builds calls for services using CAD, Mapping, and Central Square phone system.
• Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
• Maintains good customer service while following policies and procedures, general orders, and standard operating procedures.
• Utilizes various software and web-based systems to conduct research to complete calls.
• Applies recording technology to play back disconnected calls for information gathering.
• Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
• Performs data entry functions during call processing by entering tow and repossession information into the tow database.
• Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
• Assists internal requests through administration line to process calls.
• Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger.
• Answers alarm lines and processes alarm calls from companies with city ordinance compliance.
• This is a shift position requiring the ability to work varied hours and days to include nights, weekends, and holidays in a closed, secure environment. The ability to work on-call and mandatory overtime is required.

Skills

Public safety dispatching

Critical information comprehension

Quick decision making

CritiCall testing

Multi-tasking

Reading computer screens

Radio and telephone communication

Customer service

Bilingual (Spanish)

Education

High school diploma or GED

CritiCall testing

NCIC/CCIC certification (within timeframe)

CPR/CBI/EMD/EPD/EPD certifications within required timeframe

Tools

CAD

Central Square phone system

CCIC/NCIC

CJIS

LERMS

ProQA

Microsoft Office Suite

Agency 360

Job description

This posting is for a class scheduled to start in January, 2027.

Emergency Response Technician (ERT) -

The Colorado Springs Police Department seeks candidates who are confident, composed, flexible, adaptable, tolerant, and can work effectively as ERTs in its cutting-edge, fast-paced Communications Center.

About the Job

The purpose of this position is to process incoming 911 and non-emergency calls for service, to determine the nature of calls and choose the appropriate response using emergency Police, Fire, and medical protocols in conjunction with the computer aided dispatch system (CAD). Prioritizes calls based on the nature of the emergency. Receives incoming calls for Police, emergency medical, and Fire services and other emergency and non-emergency assistance; obtains critical information needed to ensure proper Police, Fire, and medical response; and performs a variety of duties relative to assigned areas of responsibility.

CSPD will be reviewing applications as needed to fill positions during the duration of this job posting. Applicants chosen to move forward in the selection process will be contacted by CSPD.

We're an accredited pay equity employer!

Your starting pay will be within the posted hiring range based on your years of experience and education. As an employee with the City of Colorado Springs, thereisRoom to Grow!See the full potential of growth for this position here: 2026 Salary Schedule

As an Emergency Response Technician, you will:

• Answers 911 phone calls and text messages.
• Builds calls for services using CAD, Mapping, and Central Square phone system.
• Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
• Maintains good customer service while following policies and procedures, general
  orders, and standard operating procedures.
• Utilizes various software and web-based systems to conduct research to complete calls.
• Applies recording technology to play back disconnected calls for information gathering.
• Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
• Performs data entry functions during call processing by entering tow and repossession information into the tow database.
• Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
• Assists internal requests through administration line to process calls.
• Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger.
• Answers alarm lines and processes alarm calls from companies with city ordinance compliance.

Knowledge, Skills and Abilities

• Knowledge of public safety dispatching and/or call taking protocols
• Ability to comprehend critical information to ensure proper resources are dispatched
• Ability to make quick and lucid decisions
• Ability to successfully pass the CritiCall testing series
• Ability to function in a work environment with moderate noise level from several sources creating constant activity
• Ability to write a series of numbers, names, and addresses
• Ability to receive and respond to incoming emergency and non-emergency calls for assistance
• Ability to read computer screens
• Ability to speak into radios and telephones

This position requires excellent decision-making and communication skills, good judgment, and the ability to multi-task while maintaining a high degree of emotional self-control. The ability to handle stressful, negative, and sometimes aggressive situations is also required.

• Equivalent to the completion of the twelfth grade (high school diploma or GED).
• Successfully pass the CritiCall testing series
• Possess, or obtain within three months of hire, NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center) certification
• Possess, or obtain within six months of hire, the following certifications: CPR(Cardiopulmonary resuscitation), CBI(Colorado Bureau of Investigation), Priority Dispatch Systems TM (Emergency Medical Dispatcher, Emergency Police Dispatch, and Emergency Fire Dispatch), and certification through the National Academy of Emergency Dispatch

Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.

Preferred Qualifications:

• Experience in a public safety setting, including public safety dispatch experience
• Current CPR certification and Emergency EMD, EPD and/or EFD certifications
• Bilingual (Spanish)
• Experience with CJIS, CAD, NCIC, and CCIC computer systems

Machines, Tools, Equipment, and Work Aids: Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.

Specialized Computer Equipment and Software: CAD, Central Square phone system with text to 911, CCIC/NCIC, CJIS, LERMS, ProQA, Microsoft Office Suite, Contact Mapping systems, Twitter, Facebook, Citizen Observer, 3si, CSU database, Everbridge and Agency 360.

*This is a shift position requiring the ability to work varied hours and days to include nights, weekends, and holidays in a closed, secure environment. The ability to work on-call and mandatory overtime is required.*

After successful completion of required training, employees will be eligible for an accelerated pay progression.

Please contact CSPD Human Resources at [e-mail] for any questions about this position.

Pre-employment Requirements: The job offer will be contingent upon successful completion of an extensive background investigation, to include a polygraph examination, extensive background check, criminal history check, and other pre-employment assessments. The background investigation process commonly takes 6-8 weeks to complete.

Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department's Marijuana Use Policy can be found here.

Physical Demands

This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.

Environmental Conditions

Primary Work Environment - Office environment with moderate noise level from several sources creating constant activity.