911 Emergency Communications Specialist

National Police; Northern (KY); Hybrid; USD 54,000 - 61,000; Full time

Job summary

Outagamie County Sheriff's Office is seeking a Telecommunicator to join our Communications Center. This role handles 911 and non-emergency calls, dispatches police, fire, and medical units, and maintains critical records.

Strong multitasking and calm decision-making are essential in a fast-paced environment. Candidates should have a high school diploma or GED and be 18 years or older; Wisconsin driver’s license is required.

Qualifications

• High school diploma or GED required.
• Telecommunicator Certification course preferred.
• Experience with computer software applications is beneficial.

Responsibilities

• Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer to obtain driver information and records.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until units arrive.
• Maintains and updates records, including the 911 database components.
• Reports maintenance and operational needs following department guidelines.
• Maintains regular attendance and works overtime when required.

Skills

Communication skills

Multitasking

Time management

Typing accuracy

Calm under pressure

Education

High school diploma or GED

Telecommunicator Certification (preferred)

Tools

Dispatch software proficiency

Radio operations

Job description

Outagamie County Sheriff's Office is seeking a Telecommunicator to join our Communications Center. This role handles 911 and non-emergency calls, dispatches police, fire, and medical units, and maintains critical records.

Strong multitasking and calm decision-making are essential in a fast-paced environment. Candidates should have a high school diploma or GED and be 18 years or older; Wisconsin driver’s license is required.