911 Telecommunication Officer

Lincoln County; Merrill (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Lincoln County in Wisconsin is seeking a 911 Dispatcher to handle emergency and non-emergency calls, coordinate with Police, Fire, and EMS, and monitor communications systems. The position requires night, evening, weekend, holiday, and overtime shifts as needed. Applicants must be a U.S.

citizen, at least 18, hold a high school diploma or equivalent, and possess a valid Wisconsin driver's license. Strong communication and computer skills are essential for success in this demanding public-safety

Qualifications

• U.S. Citizenship; 18 years of age.
• High school diploma or equivalent.
• Valid Wisconsin driver's license.
• No felony convictions.
• Excellent communication skills including ability to hear, speak, write and understand written, verbal and audio/visual media in English.
• Ability to sit for long periods and work in an enclosed area.
• Ability to comprehend and follow written and verbal orders and policies; think and react quickly.
• Keyboard skills with the ability to type at least 35 words per minute; experience with computers.

Responsibilities

• Answer 9-1-1 calls and provide information to Police, Fire, EMS and other personnel.
• Monitor radio and teletype traffic; respond to direct-line alarms and NOAA weather alerts.
• Test emergency personnel radio, paging systems, and related devices.
• Work nights, evenings, weekends, holidays, and overtime as shifts require.
• Undergo interviews, practical exams, medical, psychological and background checks; complete one-year probation.

Skills

Communication skills

Typing 35 wpm

Multitasking

Teamwork

Stress management

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Job Description

Duties consist of a wide variety of communications-related tasks including reporting for work in a regular and predictable manner, answering administrative, non-emergency and emergency 9-1-1 calls, tracking status of emergency services units, providing information to Police, Fire, EMS and other emergency personnel, monitoring radio and teletype traffic, responding to direct-line building and fire alarms, answering calls from deaf persons using a telephonic device for the deaf, monitoring NOAA weather services, testing emergency personnel radio and paging system, maintaining knowledge of emergency communications devices, rules, procedures, ordinances and laws, and performing other assigned tasks. All duties and responsibilities will be performed in accordance with established policies and procedures. Individuals will be required to work nights, evenings, weekends, holidays, and overtime as shift rotations dictate.

Qualifications

Requirements include U.S. Citizenship; 18 years of age;

• high school diploma or equivalent;
• valid Wisconsin driver's license; no
• felony convictions; excellent communications skills including the
• ability to hear, speak, write and understand written, verbal and
• audio/visual media in English; ability to sit for long periods of time
• and work in an enclosed area; ability to comprehend and follow written
• and verbal orders and policies; ability to mentally retain information
• on a short and long term basis and to think and react quickly
• demonstrating sound decisions and judgments; courteous, professional
• public service attitude; keyboard skills with the ability to accurately
• type a minimum of 35 words per minute; experience with and knowledge of
• computers. Prior experience in law enforcement or EMS preferred but not
• required. Must have ability to work under stressful situations, ability
• to multi-task, be self-motivated and have the ability to work
• independently as well as part of a team. Successful applicants will be
• subjected to oral interview, practical exam, medical, psychological and
• drug screenings, and extensive background investigation. Must complete a
• one year probationary period.