911 Dispatcher/Telecommunicator- (Full Time)

National Police; Northern (KY); Hybrid; USD 54,000 - 61,000; Full time

Job summary

Outagamie County Sheriff's Office is seeking a Telecommunicator to join our Communications Center. This role handles 911 and non-emergency calls, dispatches police, fire, and medical units, and maintains critical records.

Strong multitasking and calm decision-making are essential in a fast-paced environment. Candidates should have a high school diploma or GED and be 18 years or older; Wisconsin driver’s license is required.

Qualifications

• High school diploma or GED required.
• Telecommunicator Certification course preferred.
• Experience with computer software applications is beneficial.

Responsibilities

• Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer to obtain driver information and records.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until units arrive.
• Maintains and updates records, including the 911 database components.
• Reports maintenance and operational needs following department guidelines.
• Maintains regular attendance and works overtime when required.

Skills

Communication skills

Multitasking

Time management

Typing accuracy

Calm under pressure

Education

High school diploma or GED

Telecommunicator Certification (preferred)

Tools

Dispatch software proficiency

Radio operations

Job description

Salary: $25.91 – $29.16 Hourly

Position Summary:

As part of the Outagamie County Sheriff’s Office the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast moving dynamic team where success is defined by public and responder safety. If you’re passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.We’re seeking motivated, proactive individuals with strong time management skills and the ability to effectively multitask. The ideal candidate will have excellent communication skills and thrive in a collaborative, team-oriented environment.

Essential Functions:

• Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
• Answers non-emergency calls, providing information to caller.
• Accesses computerized information, retrieving and analyzing data and providing to staff.
• Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
• Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
• Monitors alarm and weather systems, dispatching staff accordingly.
• Provides Emergency Medical Dispatch service to callers until emergency units arrive.
• Maintains and updates records, including all components of the 911 database.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
• Maintains regular and predictable attendance, works overtime/extra hours as required.

Requirements:

• High school diploma or GED equivalent.
• Must be 18 years old or older
• Valid Wisconsin driver’s license and maintain

Preferred Requirements:

• Telecommunicator Certification course desired.
• Law, Fire, or EMS background desired.
• Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
• Knowledge of computer software applications.
• Ability to maintain composure and exercise good judgment in emergency situations.
• Demonstrated reliability in attendance and flexibility to work hours.
• Ability to work semi independently and make sound decisions using good judgment.
• Ability to type accurately.
• Ability to multi task in a fast paced environment.
• Knowledge of geographical area of Outagamie County and Fox Cities.
• This position is very rewarding if you have the desire to help those in your community and those that serve your community. There are overtime requirements associated with this position as we cover around the clock 24/7.