911 Emergency Communications Specialist

911 Emergency Communications; Berkley (MI); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Overtime compensation

Zusammenfassung

911 Emergency Communications in Berkley, MI seeks an emergency dispatcher to connect callers with police, fire, or EMS resources. You will verify locations, gather critical information, and coordinate responders using multiple communication systems.

Role requires calm, precise communication and the ability to handle high-pressure situations. Responsibilities include documenting details, prioritizing calls, and maintaining accurate records according to agency procedures.

Qualifikationen

• High school diploma or GED required; testing scores set by the agency.
• Strong typing, listening, and clear communication are essential.
• Ability to organize information under pressure and manage multiple systems.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using established procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch appropriate responders as needed.
• Monitor radio traffic and update responders as situations change.
• Provide instructions to callers within training limits.
• Maintain accurate records and protect confidentiality.

Kenntnisse

Typing

Active listening

Clear speech

Basic computer skills

Ausbildung

High school diploma or GED

Tools

CAD systems

Jobbeschreibung

911 Emergency Communications in Berkley, MI seeks an emergency dispatcher to connect callers with police, fire, or EMS resources. You will verify locations, gather critical information, and coordinate responders using multiple communication systems.

Role requires calm, precise communication and the ability to handle high-pressure situations. Responsibilities include documenting details, prioritizing calls, and maintaining accurate records according to agency procedures.