911 Emergency Communications Dispatcher — Critical Response

Ada County Sheriff's Office; Boise (ID); On-site; USD 46,000 - 62,000; Full time

Job summary

Ada County Sheriff's Office in Boise, Idaho seeks Dispatchers to be the first point of contact for emergency and non-emergency calls, coordinating law enforcement, fire, and EMS resources. Candidates must have two years of recent public safety dispatch experience and STATE‑issued POST certification.

The selection process includes screening, testing, sit-in observation, oral board interviews, and background investigations that can take several months to complete.

Qualifications

• Two years of recent experience in a public safety emergency communications center.
• Must hold a STATE issued POST Dispatcher Certification (College POST not qualifying).
• Applicants who do not meet criteria may apply under a different posting.

Responsibilities

• Answer 911 and non-emergency calls and assess urgency.
• Gather information using structured questioning for accuracy.
• Prioritize incidents and assign appropriate response levels.
• Dispatch law enforcement, fire, and EMS units via CAD/radio.
• Provide ongoing responder support and pre-arrival instructions.
• Document call details and unit activity accurately.

Skills

Multitasking

Communication

Typing 35 wpm

Decision making

Education

STATE POST Dispatcher Certification

Tools

CAD system

Radio systems

Job description

Ada County Sheriff's Office in Boise, Idaho seeks Dispatchers to be the first point of contact for emergency and non-emergency calls, coordinating law enforcement, fire, and EMS resources. Candidates must have two years of recent public safety dispatch experience and STATE‑issued POST certification.

The selection process includes screening, testing, sit-in observation, oral board interviews, and background investigations that can take several months to complete.