911 Telecommunication Officer

WCA: Wisconsin Counties Association; North Carolina; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Flexible Spending Account

Vision Insurance

Vacation—available on day one

Sick Leave

Holidays

457(b) Deferred Compensation

Retirement benefits

Job summary

Lincoln County Sheriff's Office is recruiting for a full-time 911 Telecommunication Officer. The role involves answering 9-1-1 calls, coordinating with emergency responders, monitoring radios and alarms, and maintaining accurate records. Shift work includes nights, weekends, and holidays, with extensive background checks and a one-year probation period.

The position starts at $21.59 per hour and requires U.S. citizenship, a high school diploma, and strong communication skills.

Qualifications

• U.S. Citizenship required; 18 years of age or older; high school diploma or equivalent.
• Excellent communications skills in English: hearing, speaking, writing and comprehension.
• Keyboard skills with at least 35 words per minute; experience with computers preferred.

Responsibilities

• Answer non-emergency and emergency 9-1-1 calls and route to appropriate units.
• Monitor radio/teletype traffic and coordinate with police, fire and EMS.
• Review alarms and building safety systems; respond to weather and emergency alerts.
• Work nights, evenings, weekends, holidays; maintain logs and reports.

Skills

Communication skills

Typing 35 wpm

Computer literacy

Education

High school diploma or equivalent

Job description

Job Description

Applications are now being accepted to fill full-time opening(s) in the 911 Telecommunication Division of the Lincoln County Sheriff's Office. This is a full-time, non-sworn 911 Telecommunication Officer position under the direction of the Sheriff and the general supervision of the 911 Administrator. To be considered, applicants must complete the Wisconsin Law Enforcement Standards Board form DJ-LE-330 as well as the release of information form.

Application Deadline: 2026-12-31

Job Type: County

Applications are now being accepted to fill full-time opening(s) in the 911 Telecommunication Division of the Lincoln County Sheriff's Office. This is a full-time, non-sworn 911 Telecommunication Officer position under the direction of the Sheriff and the general supervision of the 911 Administrator. To be considered, applicants must complete the Wisconsin Law Enforcement Standards Board form DJ-LE-330 as well as the release of information form.

Who We Are

Supporting organizational success through efficient administration, strategic Human Resources solutions, and fostering a positive, workplace culture.

Job Description

Duties consist of a wide variety of communications-related tasks including reporting for work in a regular and predictable manner, answering administrative, non-emergency and emergency 9-1-1 calls, tracking status of emergency services units, providing information to Police, Fire, EMS and other emergency personnel, monitoring radio and teletype traffic, responding to direct-line building and fire alarms, answering calls from deaf persons using a telephonic device for the deaf, monitoring NOAA weather services, testing emergency personnel radio and paging system, maintaining knowledge of emergency communications devices, rules, procedures, ordinances and laws, and performing other assigned tasks. All duties and responsibilities will be performed in accordance with established policies and procedures. Individuals will be required to work nights, evenings, weekends, holidays, and overtime as shift rotations dictate.

Qualifications

Requirements include U.S. Citizenship; 18 years of age; high school diploma or equivalent; valid Wisconsin driver's license; no felony convictions; excellent communications skills including the ability to hear, speak, write and understand written, verbal and audio/visual media in English; ability to sit for long periods of time and work in an enclosed area; ability to comprehend and follow written and verbal orders and policies; ability to mentally retain information on a short and long term basis and to think and react quickly demonstrating sound decisions and judgments; courteous, professional public service attitude; keyboard skills with the ability to accurately type a minimum of 35 words per minute; experience with and knowledge of computers. Prior experience in law enforcement or EMS preferred but not required. Must have ability to work under stressful situations, ability to multi-task, be self-motivated and have the ability to work independently as well as part of a team. Successful applicants will be subjected to oral interview, practical exam, medical, psychological and drug screenings, and extensive background investigation. Must complete a one year probationary period.

Salary

This is a full-time, hourly position starting at $21.59 per hour.

Benefits

• Health Insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a Traditional Health Plan)
• Dental Insurance
• Life Insurance
• Flexible Spending Account
• Long-Term Disability
• Vision Insurance
• Vacation- available on day one!
• Generous Sick Leave
• 10 paid Holidays per year
• EAP (Employee Assistance Plan)- paid by the County
• 457(b) Deferred Compensation Plans
• Allstate Plans- Accident, Critical Illness and Short Term Disability
• Wisconsin Retirement System. As an employee of Lincoln County, you would be eligible for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country!

AN EQUAL OPPORTUNITY EMPLOYER

https://www.co.lincoln.wi.us/administration/job-opening/911-telecommunication-officer-2

Deadline Note: Ongoing