911 Telecommunication Officer

(WCA) Wisconsin Counties Association; Merrill (WI); On-site; USD 24,537 - 34,947; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Flexible Spending Account

Long-Term Disability

Vision Insurance

Vacation available on day one

Generous Sick Leave

10 Paid Holidays per year

EAP paid by the County

457(b) Deferred Compensation Plans

Wisconsin Retirement System eligibility

Job summary

A county law enforcement office in Wisconsin is seeking a full-time 911 Telecommunication Officer. Responsibilities include answering emergency calls, tracking emergency status, and providing information to various emergency personnel. Applicants must be U.S. citizens with a high school diploma and valid Wisconsin driver's license. The position starts at $21.59 per hour, and offers benefits including health insurance, dental, life insurance, retirement plans, and generous sick leave.

Qualifications

• U.S. Citizenship required.
• Must be 18 years of age or older.
• Valid Wisconsin driver's license is necessary.
• No felony convictions.

Responsibilities

• Answer administrative, non-emergency and emergency 9-1-1 calls.
• Monitor radio and teletype traffic.
• Provide information to emergency personnel.
• Respond to alarms and monitor NOAA weather services.

Skills

Excellent communication skills

Ability to multi-task

Keyboard skills (35 wpm)

Ability to work under stressful situations

Education

High school diploma or equivalent

Job description

Applications are now being accepted to fill full-time opening(s) in the 911 Telecommunication Division of the Lincoln County Sheriff’s Office. This is a full-time, non-sworn 911 Telecommunication Officer position under the direction of the Sheriff and the general supervision of the 911 Administrator. To be considered, applicants must complete the Wisconsin Law Enforcement Standards Board form DJ-LE-330 as well as the release of information form.

Who We Are

Supporting organizational success through efficient administration, strategic Human Resources solutions, and fostering a positive, workplace culture.

Job Description

Duties consist of a wide variety of communications-related tasks including reporting for work in a regular and predictable manner, answering administrative, non-emergency and emergency 9-1-1 calls, tracking status of emergency services units, providing information to Police, Fire, EMS and other emergency personnel, monitoring radio and teletype traffic, responding to direct-line building and fire alarms, answering calls from deaf persons using a telephonic device for the deaf, monitoring NOAA weather services, testing emergency personnel radio and paging system, maintaining knowledge of emergency communications devices, rules, procedures, ordinances and laws, and performing other assigned tasks. All duties and responsibilities will be performed in accordance with established policies and procedures. Individuals will be required to work nights, evenings, weekends, holidays, and overtime as shift rotations dictate.

Qualifications

Requirements include U.S. Citizenship; 18 years of age; high school diploma or equivalent; valid Wisconsin driver’s license; no felony convictions; excellent communications skills including the ability to hear, speak, write and understand written, verbal and audio/visual media in English; ability to sit for long periods of time and work in an enclosed area; ability to comprehend and follow written and verbal orders and policies; ability to mentally retain information on a short and long term basis and to think and react quickly demonstrating sound decisions and judgments; courteous, professional public service attitude; keyboard skills with the ability to accurately type a minimum of 35 words per minute; experience with and knowledge of computers. Prior experience in law enforcement or EMS preferred but not required. Must have ability to work under stressful situations, ability to multi-task, be self‑motivated and have the ability to work independently as well as part of a team. Successful applicants will be subjected to oral interview, practical exam, medical, psychological and drug screenings, and extensive background investigation. Must complete a one year probationary period.

Salary

This is a full-time, hourly position starting at $21.59 per hour.

Benefits

• Health Insurance – your choice of two health plans (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a Traditional Health Plan)
• Dental Insurance
• Life Insurance
• Flexible Spending Account
• Long-Term Disability
• Vision Insurance
• Vacation – available on day one!
• Generous Sick Leave
• 10 Paid Holidays per year
• EAP (Employee Assistance Plan) – paid by the County
• 457(b) Deferred Compensation Plans
• Allstate Plans – Accident, Critical Illness and Short Term Disability
• Wisconsin Retirement System – eligibility for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country!

Applications must be made on Wisconsin Law Enforcement Standards Board form DJ-LE-330. Application forms are available in the Lincoln County Service Center, 801 N. Sales Street, Suite 205, Merrill, Wisconsin and the County’s website at www.co.lincoln.wi.us.