911 Dispatcher — Public Safety Communications Specialist

StearnsCountyMN; Saint Cloud (MN); Hybrid; USD 40,000 - 59,000; Full time

Job summary

Stearns County Sheriff's Office in Saint Cloud, MN is seeking a Public Safety Telecommunicator (911 Dispatcher) for the Sheriff’s Office. The role handles emergency and non-emergency calls, dispatches police, fire and EMS, and maintains critical radio and data systems.

Training focuses on calm, accurate instruction and teamwork under pressure. Applicants should have a high school diploma, 1 year of related education/experience or 2+ years in relevant roles, PC skills, typing at 40 wpm, valid MN

Qualifications

• High school graduate or equivalent.
• 1 year post-secondary ed in a related field and 7 months of experience in call center/retail/food service or similar field
• Or 2 years 7 months of progressively related experience in call center/retail/food service or similar field.
• Must have experience using a personal computer.
• Must possess a valid MN Driver’s License.
• Must possess or obtain CPR Certification.

Responsibilities

• Answers emergency/non-emergency calls for law enforcement, fire and EMS within the County.
• Enter initial complaint information; dispatch personnel and provide updates.
• Maintain radio contact with mobile units and monitor locations and safety.
• Maintain radio contact with other agencies providing service.
• Test and maintain equipment in the emergency communications center.
• Operate multi-channel console with phone and radio systems to enter and transmit information.
• Enter data into CJIS, NCIC and MNJIS; maintain data integrity.
• Provide pre-arrival medical instructions to callers.
• Coordinate with agencies to arrange housing or care for individuals in need.
• Provide information and assistance to callers and visitors.
• Attend work regularly and on time.
• Perform other duties as assigned.

Skills

Typing 40 wpm

PC proficiency

Clear communication

Multitasking

Education

High school graduate

Post-secondary ed in related field (1 year)

Two years+ related experience in call center/retail/food service

Tools

Computerized dispatch systems

Job description

Stearns County Sheriff's Office in Saint Cloud, MN is seeking a Public Safety Telecommunicator (911 Dispatcher) for the Sheriff’s Office. The role handles emergency and non-emergency calls, dispatches police, fire and EMS, and maintains critical radio and data systems.

Training focuses on calm, accurate instruction and teamwork under pressure. Applicants should have a high school diploma, 1 year of related education/experience or 2+ years in relevant roles, PC skills, typing at 40 wpm, valid MN