911 Dispatcher — Make Quick Impact in Coplay

911 Emergency Communications; Coplay (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in Coplay, PA seeks an emergency dispatcher to connect callers with police, fire, or EMS, gather information, verify locations, and coordinate responders according to procedures. You may handle multiple communication systems and manage urgent incidents with calm, clear communication.

Responsibilities include answering emergency and nonemergency calls, confirming addresses and callback numbers, assessing priority, entering data into CAD, dispatching units, monitoring

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Coplay, PA seeks an emergency dispatcher to connect callers with police, fire, or EMS, gather information, verify locations, and coordinate responders according to procedures. You may handle multiple communication systems and manage urgent incidents with calm, clear communication.

Responsibilities include answering emergency and nonemergency calls, confirming addresses and callback numbers, assessing priority, entering data into CAD, dispatching units, monitoring